Teams | Collaboration | Customer Service | Project Management

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Mattermost wins 'best innovation in communication and messaging' in DeveloperWeek DEVIES Awards

It’s with great pride we announce Mattermost has won the 11th annual DEVIES Award for Best Innovation in Communication and Messaging. The award was presented on February 15 during DeveloperWeek 2023. The Mattermost platform distinguished itself as the most effective collaboration platform for developer and engineering teams.

The Ultimate Guide to Improve Employee Experience

When we talk about Experience Management, we mean using data collected from customer interactions to understand their experiences with your business comprehensively. However, we tend to associate customers with an organization's end-users, leaving out another company touchpoint that should be cared for: employee experience (EX).

Powerful Features To Enhance Your Workstatus Experience

We are back to give you a quick update on what’s brewing in the development department of Workstatus. Our incredible team is always on its toes to make tremendous enhancements to Workstatus. In addition, we have planned to introduce some brand-new functionalities in our desktop and mobile application. The additions will make it simpler for you to keep an eye on your time, handle your workforce, streamline your workflow, and accomplish even more.

Zendesk Customer Experience Trends 2023 - AI is Evolving #shorts

Customer Experience Trends 2023: Customers are more comfortable interacting with AI and now expect near-perfect interactions in their support experience. Given this adoption of the technology and breadth of AI use cases for CX, we will see more companies this year extend the power of AI across the entire customer journey – specifically, beyond reactive service and into proactive and preventative service. As the report shows, 72% of businesses say expanding AI across CX will be a main priority in 2023.

6 best open-source Twilio alternatives

Twilio is one of the big names in the space of omnichannel communication. However, it’s not the only one! As technology advances, more businesses seek communication solutions offering better flexibility and security. While Twilio remains a giant in this bustling metropolis, there is now a multitude of open-source alternatives that offer unique features and benefits. These alternatives may provide additional capabilities and advantages, depending on the situation.

How To Have A Productive Day: 11 Killable Tips

As the demands of our daily lives become increasingly complex, it is essential to have a productive day to keep up. Recent studies have found that remote workers are 13% more effective when they work from home as opposed to in an office environment. However, it can be difficult to remain motivated and focused when working remotely or from home. That is why we have collected 10 killable tips for having a productive day.

12 Brainstorming Techniques To Foster Creativity

Where to get ideas? It can’t be all about having a shower day and night, walking a dozen miles, or hanging out with your muse daily. We can’t rely only on those magic rituals considered adequate for some of us in our daily work. There must be specific tools you can use anytime you feel stuck or need help knowing where to begin. And they do exist. Welcome brainstorming techniques!

Wrike Vs Smartsheet vs nTask: Which Project Management Tool is Better For Your Business?

Are you trying to decide which project management tool is the best fit for your business? With so many options, it can be difficult to choose. But don’t worry! We have done the research for you and compared Wrike, Smartsheet and nTask to help you pick the perfect project management tool for your needs. Read on to find out which one will work best for your business!