ITIL 4 establishes the service value system (SVS) to show “how all the components and activities of an organization work together to facilitate value creation.” This is comprised of five elements: It’s vital to understand the core principles before you can relate them to customer service, as they all play a role in the customer journey.
As Boston Consulting Group (BCG) notes, because the deskless workforce must be physically present at a job during specific times, they often don’t have the benefits of flexible work hours and certainly aren’t offered remote options.
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Marketing is a challenging game. It’s tough enough to plan a social media project for one company. If you’re an agency? Well, get ready to polish your juggling skills because you’ll be keeping lots of balls in the air. Actually, social media project planning and management doesn’t have to be a juggling act. What you need is a solid strategy to plan and execute campaigns, plus software that helps with both planning and execution stages.
Employees want to be productive and achieve their goals, but often don’t know where to start. In this post, we’ll outline some productivity goals that employees can achieve, and provide tips and examples to help you set them. We’ll also discuss how to track employee productivity and measure results to ensure that your employees are achieving the goals that you’ve set for them. So read on for some helpful advice on setting productivity goals for your employees!
It’s hard to find a hybrid work model that actually works. Here are 7 you can try.
A guide to 6 psychological phenomena that could be partially responsible for your team’s low energy levels and motivation.
