Teams | Collaboration | Customer Service | Project Management

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Digital Transformation for Australian Healthcare Boards

As the pandemic unfolded, healthcare services locally and internationally performed monumental efforts to persist and remain relevant. Hospitals and medical services across Australia started shifting their healthcare systems using the latest technology to continue moving forward in a challenging economic climate.

6 Best Project Manager Certifications to Make You Job Ready

Nowadays, getting ahead in your job and career often requires having the proper certifications. This is especially true for project managers, who must ensure that projects are completed on time, within budget, and to the required standards. While becoming a project manager does require some natural ability and experience, having the proper project manager certifications can make a big difference in your career.

Melissa Teater on the Necessity to Create a Service Management Office

ITSM has evolved to meet current challenges by adopting concepts from Agile, DevOps, and Value Stream Mapping (VSM) to become the de facto framework for IT organizations to manage their activities in support of the business. A Service Management Office (SMO) provides a solution to that challenge by creating a central function with the requisite skills and knowledge to assist individual departments with designing, implementing, and improving IT and business processes.

Why Slack's free plan change is causing an exodus

On July 18, 2022, Slack announced that starting September 1, search history for organizations on Slack’s Free plan will be limited to just the past 90 days of message history. At first blush, this might look like a minor policy tweak. But it is in fact a dramatic change that makes Slack’s free plan untenable for many organizations, including ones that have been happily using Slack’s free plan for years.

13 Must-Haves for an Internal Company Newsletter Employees Will Actually Read

Emails have been a staple in our lives since the late ‘90s. Today, the average person receives more than 100 emails per day — and that’s not counting the spam. Our inboxes fill up every night with sales events, new streaming series, and disavowed princes who need our help depositing a large sum of money somewhere safe. With all that clutter, your company’s newsletter has a lot of competition, but not to worry.

7 Trending Field Service Management Software for 2022

The field service management software industry is changing rapidly. It’s getting more competitive and exciting with all the new products entering the space. It aids in managing the day-to-day operations of a company providing field services. This software makes it easy to monitor field operations and better manage customer satisfaction.

10 Best Ways of Balancing Cybersecurity and Employee Productivity

It's no secret that cybersecurity threats are becoming more and more prevalent, and companies are starting to take notice. But while it's important to make sure your company is taking the necessary steps to protect itself from potential cyber attacks, it's also important to make sure you're not making it too difficult for employees to do their jobs. After all, if employees are spending all their time trying to wade through complicated security measures, they're not going to be very productive.

Best Practices for Managing Teams with Different Backgrounds

No matter the domain, managing teams, is one of the challenging and crucial duties for every manager. A manager will be recruited for more than just managing the Company's finances, profit, and loss; managing the team and groups is also a necessary duty. The most significant error made by small to large businesses is choosing employees for promotions or hiring based on their knowledge of the sector rather than their people management skills.