Suppose you have an e-commerce website, online business, or traditional workplace for which you want to ensure that your workforce completes their daily tasks efficiently. In that case, keeping tabs on the activities in real-time is always a good idea to ensure your workforce is productive. But, How can you do that?
When it comes to customer service, it is no secret that sales chat software has changed the game. From increasing customer experience to driving conversions and improving retention, live chat is a fundamental way to interact and support customers. Customers and support agents have noticed, and there is no better time to implement an effective sales chat software.
The pandemic led to the adoption of more remote and hybrid work options, which has helped unlock a global workforce. While BPO/KPO companies had unprecedented access to global talent, call center employees too had greater work opportunities. The consequence? Outsourcing companies started finding it difficult to control turnover and retain their top talent. According to the 2021ICMI report, the average employee turnover rate in a contact center was 58% year on year.
No matter which methodology project managers subscribe to, they know they need to organize and execute tasks proactively and efficiently. They don’t just wake up one day with all facets of a project ready to roll. It takes planning, planning, and more planning. Project management tools make a manager’s job easier and more productive, and a project’s planning stage gets a major boost from project planning tools.
Thinking about steering your team in a new direction by adopting a sustainable productivity mindset? You’re in the right place. Coach your teams effectively with these counterintuitive habits and get tips on how tools to monitor team performance can help.
The world has become increasingly politically polarized, and leaders of its biggest companies aren’t immune. When a CEO shares their view on a divisive issue—via a tweet, an op-ed, or monetary donation—they will create admirers and enemies. However, taking a stand is increasingly seen as a signal of their authentic character and, by extension, leadership style. Every CEO takes a risk when they become sociopolitically active, and that decision has downstream effects.
