Good customer service runs on good information. Agents need to be ready with an instant answer to any question, or the customer will walk away unhappy — even if the eventual resolution is effective. The information shared with customers also needs to be consistent. No one likes to be bounced around between departments that all say something different. Unfortunately, it’s not easy to ensure your agents have accurate information at their fingertips.

Jesper Rosenkrantz, Head of Support at Capture One talks us through using Geckoboard dashboards to help navigate busier product launch periods and bring visibility to the Support team work throughout the rest of the organization.

Starting February 8th, 2021, we are rolling out an updated Monitask dashboard. We have a lot of new features coming up in the upcoming months but we are kicking things off with a refreshed dashboard. Please note, that most functionality is identical to the old view. We’ve tried to only make cosmetic changes and keep transitioning to a new version simpler for you and your employees.

Employees could spend more than the allotted time of a project, a time that’s supposed to be well spent on other projects. Needless to say, that, being able to account for time and every tiny bit of detail concerning a project forms the rationale for clients to give you more work. This article focuses on product management, task management, easy organization of your team’s tasks and workload.

This web-based tool for tracking time and productivity is available for businesses of different sizes. The tool allows your team to streamline time entries with automated employee time tracking software. This desktop software is an alternative to Hubstaff and is available for Mac, Windows, and Linux. Employees can record their hours from anywhere with work proof using the desktop app. On the other hand, you can also review their work from a web-based dashboard.

Exoprise CloudReady provides early detection of mission critical mail outages. On February 3rd, Microsoft had a mail delivery delay, that caused mail delivery failures and an outage. While CloudReady detected the Exchange Online mail delivery error almost 2 hours in advance, Microsoft did finally publish an incident to track the outage.

In any transaction where a seller sells equipment or products to a buyer for which periodic servicing or maintenance is required for its proper functioning, it is advisable to enter into an agreement between both parties on the terms of servicing of that equipment or product. These agreements, commonly referred to as an Annual Maintenance Contract (AMC), are essential to formalizing this process.

In theory, the world of integrations is designed to make our life easier. By bringing systems together, teammates can share information more quickly, and managers can have more oversight over performance, deadlines, and budgets. But what happens when this individual software and system integrations become too unwieldy or complicated to manage?