Teams | Collaboration | Customer Service | Project Management

%term

How I do it in Miro: Jumpstart journey mapping with product designer Maureen H.

Previously we launched a new “How I do it in Miro” video series hosted both by regular users and our very own Mironeers. These videos are designed to help you learn — fast — how you can use Miro for your specific job. The first video featured Miro UX researcher Deniz Kartepe, who demonstrated how he uses Miro to run a research project end to end. You can read about it here.

Improved Usability: Wire's Desktop & Web Updates

One thing that we can all agree on is that we should always work on improving ourselves. It’s in this spirit that we proudly bring to you an improved calling User Interface (UI) and a more convenient conversation view for Wire's desktop app (Windows, MacOS) and our app for your web browser. We made it easier to choose audio and visual outputs, view reactions, and conversation views. Less steps, less clicks; better communication! Let’s get into it.

Facilitate Flexible Work Schedules For Work-Life Balance

Balancing work and life can be tough when you're trying to manage a team's schedule, especially if your team loves flexibility. Workstatus is here to simplify this for you. Challenges: Misaligned Tasks: It's easy for tasks to get confused when everyone works different hours. Lack of Structure: Without a clear plan, work can become chaotic. Scheduling Conflicts: When everyone's working flexibly, it's hard to get the whole team together.

What is workforce management (WFM)? | Zendesk

👉 Workforce management is about having the right people in the right channel at the right time, so they can take care of your customers, hit your service level targets and future goals, and help track employees' daily performance. Watch the video to see how it can benefit your customer service teams and business.

Achieve continuous improvement with as-is and to-be process mapping

In 1952, brothers Richard and Maurice McDonald closed their BBQ restaurant for three months to focus on one small aspect of their business: hamburgers. Like many other restaurants at that time, their processes were slow and inefficient. They cooked menu items to order, used non-disposable dishes, and delivered meals via carhops. To cut costs and serve hamburgers faster, the brothers took their crew out to a tennis court.

Top 10 Product Management Tools Everyone Should Have in Their Arsenal

Building a product that wows customers is tough. It’s a whirlwind of ideas, deadlines, and shifting priorities. Ever feel like you’re herding cats instead of building something amazing? The right product management tool can be your secret weapon. But with so many options, choosing one feels like another epic quest. Should you arm yourself with a whole arsenal of specialized tools? Or is there a single mighty platform to conquer it all?

7 Best Resource Capacity Planning Tools

Between workload management, scheduling team resources efficiently, preventing overservicing, and more, operations managers have a lot keeping them busy. Are you still juggling all of that in spreadsheets? Because if so, you deserve better. A capacity planning tool can help you accurately predict project volume, understand utilization and capacity, and optimize resources. Which tool is right for you? We’ve tested some of the top tools and are here to show you the best.

Insider Insights: Unveiling Effective Project Management Best Practices

Today’s complex business landscape demands mastery over projects. Success depends on navigating challenges, delivering results, and driving initiatives forward. This article dives deep into the proven best practices of project management. It’s a toolkit designed to empower you with the knowledge and strategies you need to achieve your goals, overcome obstacles, and confidently elevate your project outcomes.