Teams | Collaboration | Customer Service | Project Management

Customer Support Analytics Tools: What B2B Teams Need to Know

In B2B customer support, customer data isn’t just helpful—it’s essential. With complex customer relationships, long sales cycles, and high-value contracts on the line, your support team must operate with precision. That’s where customer support analytics tools come in. These tools turn support data into meaningful insights, helping leaders make smarter decisions, improve team performance, and deliver better customer experiences.

How to craft a winning AI strategy

Discover how Asana’s Work Innovation Lab and Forrester are helping organizations combine collaborative work management and AI for real results. In this fireside chat, learn how to craft an AI strategy designed for adoption, transform your operational culture, and scale collaboration across teams. You’ll hear about: Crafting a winning AI strategy that’s built for adoption and scale Driving enterprise-wide digital transformation with collaborative work management and AI Shifting organizational culture & mindset to embrace this new future of work.

Introducing Guru AI: AI-Powered Efficiency

We’re thrilled to introduce Guru AI — an all-in-one assistant designed to empower product teams across the entire organization. What can Guru AI do for my team? Guru AI helps with tasks like analyzing data, generating content, and uncovering meaningful insights to support smarter, more efficient workflows. This video walks you through practical examples of how to immediately integrate Guru AI into your daily workflow, transforming complex tasks into efficient routines and simplifying your day-to-day work.

Modern Teamwork: A Fireside Chat with Rick Maharaj & Eddie Park | Atlassian

Feeling the weight of complexity, silos, and outdated systems? You’re not alone. Nearly 9 in 10 execs say they need to move faster just to stay in the game. In this fireside chat, Atlassian’s Field CTO Rick Maharaj and Strategic Solutions Executive Eddie Park share what it really takes to close the gap between strategy and execution, starting with a more connected way of working, powered by Atlassian and AI.

Redefining Customer Support: AI for Customer Service

You're likely hearing a lot about Artificial Intelligence these days. It seems to be everywhere, transforming industries and how we work. Perhaps you're wondering how, or even if, AI for customer service truly fits into your operations. Maybe you feel behind the curve, seeing competitors adopt new technologies. You might worry about the cost, the implementation, or simply understanding what AI actually does in a customer service context.

Ready, Set, AI: Preparing for Knowledge Management Success | Atlassian

Join Atlassian and Udemy as they discuss ways to prepare your organization for its AI transformation. By assessing and curating organizational knowledge, standardizing formats, and integrating diverse information sources, you can have a successful AI transformation. Key takeaways: About Atlassian: Behind every great human achievement, there is a team. From medicine and space travel to disaster response and pizza deliveries, we help teams all over the planet advance humanity through the power of software. Our mission is to help unleash the potential of every team.

What Is Artificial Intelligence (AI)? Definition, Types, Examples & Use Cases

Artificial Intelligence (AI) has become a cornerstone of modern technology, transforming how we work, communicate, and live. But what exactly is Data for AI? How does it function, and what are its real-world applications? In this article, we'll explore AI's definition, types, real-world examples, and impactful use cases across industries.