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Top Zendesk features you don't want to miss

Whatever tools we use to make our lives easier, more productive, or more profitable, the message coming out of Relate 2023 was clear: success depends entirely on whether your technology actually helps humans get the job done. Certainly it was a year of change and, at Relate, our new CEO Tom Eggemeier shared his vision for how Zendesk will deliver intelligent CX in the days ahead. We also launched our largest product announcements for the year, including Zendesk AI.

Can Artificial Intelligence Replace Human Intelligence?

Artificial Intelligence (AI) is fast becoming a pivotal part of modern human lives, transforming the way we work, live, and interact with one another. Besides ushering in an era of enhanced opportunities, AI is also a lurking threat vis-a-vis job loss, privacy, and likewise. In this blog, we will examine the crucial question of whether can AI replace human intelligence in crisp and lucid detail.

Tips for using Zendesk AI for your customer service

Obtain actionable tips and tricks from our machine learning experts on how to get the most out of Zendesk’s Advanced AI and achieve service excellence. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

7 ChatGPT Productivity Tricks in 2023: Improving Workflow by Saving Time

In today’s busy world, productivity and work efficiency are essential to success. Artificial intelligence, machine learning, and other technologies must adapt to changing market demands. For this to happen, it is necessary to use all opportunities available and remain a leading specialist. That is why you should consider a robust and exciting AI-based tool called ChatGPT. This is the project that OpenAI developed to automate and optimize work processes in daily activities.

How manufacturers can cut service costs with AI

It’s fair to say the manufacturing industry is on the fast track to digital transformation. The pandemic exposed the fragility of our global supply chains, resulting in empty shelves and overstocked warehouses. Meanwhile, as the pandemic subsides, inflation is driving up the cost of goods and logistics, putting the squeeze on companies still recovering from the past few years. So it’s no surprise that manufacturers are looking for ways to cut costs whilst still maintaining quality.

Miro and Amazon Web Services enabling the future workplace today

The recent pandemic has changed the way we work and has forced millions of people to work from home. This shift has brought an unprecedented need for businesses to collaborate virtually. Miro, an online workspace for innovation, was on the front line of this change and quickly grew from 5 million users in May 2020 to 10 million in November 2020. Thanks to AWS, Miro has been able to handle this hyper-growth and serve over 50 million users today.