IT service management (ITSM) and IT asset management (ITAM) were finally brought together in the ITIL 4 body of service management best practices. ITAM is one of the 34 ITIL 4 management practices. However, while there has usually been some overlap between the two disciplines, ITSM and ITAM have traditionally been treated separately. It’s understandable, as ITSM and ITAM are different IT management disciplines.

So, your colleagues or peers are talking about “enterprise service management as a platform for digital transformation”, but what does this actually mean? On the one hand, it sounds like consultant-speak. However, the extension of IT service management (ITSM) capabilities to other business function departments to help improve their operations, services, experiences, and outcomes is now a commonly adopted and beneficial business practice.