Teams | Collaboration | Customer Service | Project Management

ITSM

Optimized ITSM & Customer Service for ISVs

Meet Emma, the founder of SoftEdge Solutions, a growing Independent Software Vendor (ISV). As her company expanded its client base, it became clear that delivering high-quality products wasn’t enough. Managing internal operations, addressing client service requests, and ensuring smooth software deployments became overwhelming for her team.

The Cost of Bad Workflow in Enterprise Companies

In today's fast-paced digital landscape, the cost of bad workflow in enterprise companies has grown significantly. Without effective workflow automation tools, employees are forced into time-consuming, manual processes that drain productivity, increase operational costs, and hamper organizational agility. Many enterprises still rely on outdated systems and scattered workflows that prevent them from reaching optimal productivity.

Software Integration and Automation: Understanding the Difference

Businesses today are drowning in digital tools, but here’s the million-dollar question: Are they truly working together, or just coexisting in chaos? Integration and automation might sound like tech jargon, but knowing the difference could be the key to unlocking seamless workflows and skyrocketing efficiency. Let’s break it down. Mastering the difference between integration and automation isn’t just tech talk—it’s a game-changer.

The Need For Workflow Automation In Your Business

Bill Gates was quoted saying, “The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency.” Workflow automation is one of the finest methods deployed to succeed in business. It is considered the ultimate alternative to traditional inefficient and time-consuming business processes. The objective of a business is to reduce operational costs while ROI increases.

A New C-Suite Role: The CFO + COO

The lines between executive roles are increasingly blurring, leading to the emergence of combined positions such as the Chief Financial Officer (CFO) and Chief Operating Officer (COO). This fusion aims to create a more cohesive strategy by aligning financial oversight with operational execution, driving efficiency, reducing costs, and fostering continuous improvement.

Cost Management and Efficiency Should Be In All Organizations

Effective cost management and operational efficiency are paramount for organizations aiming to thrive and maintain a competitive edge. By implementing robust cost management strategies and streamlining operations, companies can enhance productivity, reduce unnecessary expenditures, and foster both customer and employee satisfaction.

What are Global Business Services teams?

Enterprises and organizations are continually seeking strategies to enhance efficiency, reduce costs, and maintain a competitive edge. One such strategy that has gained prominence is the implementation of a Global Business Services (GBS) model. This approach centralizes various support functions across a company, fostering streamlined operations and improved service delivery for internal employees and external customers.

InvGate Renews SOC 2 Type II Certification

We’re pleased to announce that InvGate has recently renewed the SOC 2 Type II certification for the 2023-2024 period. This achievement shows our commitment to the industry’s best data protection and compliance practices. The SOC 2 standard was developed by the American Institute of Certified Public Accountants (AICPA). It consists of a third-party audit that evaluates how companies worldwide handle data privacy. Keep reading to learn how the renewal impacts you.