Incident management can mean many things, depending on your work. For example, it can describe an organisation’s activities to identify, analyse, and correct hazards. In many ways, this definition’s identification, analysis, and correction element is valid for most incident management use cases, whatever the description of “incident”.
We’ve introduced several new features, updates and integrations in the second quarter of 2023. We would like to take this opportunity to showcase some of the key new features that have been released during the fist quarter of this year. As an organisation, we would like to thank all of those who have provided feedback and suggestions for new features. We always have and will continue to take into account our clients ideas, in addition to our pool of thoughts internally.
McLaren Racing today announced Halo, the fastest growing IT Service Management (ITSM) and Professional Services Automation (PSA) software provider, as an Official Partner of the McLaren Formula 1 Team from 2023. The partnership will support the McLaren F1 Team in enhancing its productivity through Halo’s industry-leading IT service management platform, HaloITSM.
So much has happened socially and in the workplace in the last few years. As a result, various factors have changed the corporate demands on IT service management (ITSM). There’s the increased corporate reliance on technology, new ways of working (usually based on digital transformation, which increases the dependence on technology even more), the need to reduce costs, and higher employee expectations of IT service delivery and support.
IT asset management (ITAM) is an increasingly popular IT management discipline, with 2022 Axelos research data showing that ITAM is the seventh most adopted IT service management (ITSM) capability (ITAM was added to ITIL in ITIL 4): But it’s such a wide-ranging IT management capability that it can be challenging to understand where to start and how to ensure that initial ITAM investments deliver sufficient benefits to engender future ITAM growth.
