Teams | Collaboration | Customer Service | Project Management

February 2023

Top 10 most secure messaging apps for healthcare

In the healthcare industry, patient confidentiality and data privacy are paramount. Healthcare providers must be extra cautious while communicating and exchanging sensitive patient information electronically, especially with the increasing use of digital platforms and the rising risks of cyber threats. Moreover, data privacy regulations like HIPAA make it mandatory for healthcare providers to ensure the confidentiality of patient data.

GovTalk: Navigating 2023's Trends and Challenges

Executive Order to improve the Nation’s Cybersecurity, Zero Trust Initiatives, DoD Digital, and Software Modernization Strategies, are all pushing digitization and security to the top of government project schedules. Gartner predicts that worldwide government IT spending will grow 6.8% in 2023. 🚀 Government organizations are being challenged to upgrade their internal processes in order to deploy innovative new services and enable more effective collaboration, while fully protecting all users' privacy, data, and communications.

10 best HIPAA compliant messaging tools

Healthcare industry is undergoing a major digital transformation. Patients are increasingly choosing healthcare providers who offer digital capabilities such as self-scheduling, in-app reminders, and chat support. Moreover, digital healthcare innovations enable intense collaboration of medical and non-medical staff in and between organizations. Empowering digital healthcare communication but staying compliant with important data privacy regulations calls for HIPAA compliant messaging.

Rocket.Chat - Secure and compliant collaboration platform

Rocket.Chat is the world's largest open source communications platform. Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromises on data ownership, customizations or integrations. Tens of millions of users in over 150 countries and organizations such as Deutsche Bahn, The US Navy, and Credit Suisse trust Rocket.Chat every day to keep their communications completely private and secure.

6 best open-source Twilio alternatives

Twilio is one of the big names in the space of omnichannel communication. However, it’s not the only one! As technology advances, more businesses seek communication solutions offering better flexibility and security. While Twilio remains a giant in this bustling metropolis, there is now a multitude of open-source alternatives that offer unique features and benefits. These alternatives may provide additional capabilities and advantages, depending on the situation.

8 Zendesk open source alternatives to try in 2023

Let’s face it: Zendesk is great. It’s one of the most popular helpdesk tools out there. But, it also has its shortcomings, and there are numerous competitors on the market. A portion of these Zendesk alternatives are open source solutions. The unique advantages of open source software play well into the customer service space, and they are here to stay. After all, open source solutions are no longer reserved for small businesses and teams.

10 best Twilio alternatives to engage with your customers

In this digital era, businesses must lean on innovative ways to communicate with customers as the world becomes increasingly connected. Twilio is one of the most well-known platforms for extending communications to multiple channels, including SMS and voice. However, did you know that several other alternatives to Twilio offer similar features and, in some cases, even more functionality?

Rocket.Chat - Secure and compliant collaboration platform

Rocket.Chat is the world's largest open source communications platform. Built for organizations that need more control over their communications, it enables collaboration between colleagues, partners, customers, communities, and even platforms without compromises on data ownership, customizations or integrations. Tens of millions of users in over 150 countries and organizations such as Deutsche Bahn, The US Navy, and Credit Suisse trust Rocket.Chat every day to keep their communications completely private and secure.

10 best team chat apps in 2023

Unless you’ve been living under a rock, you realize that the way we communicate has changed. Instant chat solutions like WhatsApp, Viber, Telegram, and others are now the primary tools we use to communicate in our private lives. There are lots of advantages to these chat solutions. Almost everybody uses them, and it’s easy to reach your friends by texting, sending voice messages, or initiating a video call. Why would communicating with your work colleagues look any different?

A guide to the top 5 patient engagement healthcare apps

Patients have become knowledgeable and empowered healthcare consumers in a world where useful information is readily available. No longer restricted to merely receiving medical care, patients are demanding convenient customer experiences from their healthcare provider, such as streamlined communication channels, instant access to reports, and scheduling visits. At present, patients are even willing to switch clinics if they are dissatisfied with the services they get.