Teams | Collaboration | Customer Service | Project Management

Latest Posts

How to Ask Your Boss to Let You Work from Home: Tips and Tactics

When COVID-19 hit back in 2020 it was a big shock. We were sent straight home to be locked down! Those were really stressful times, but the silver lining is we discovered the array of benefits of the work from our homes, such as improved productivity and reduced stress levels. However, now with the pandemic in its last stages (hopefully!), many people are being sent back to their offices, much to their disdain.

How to Set Boundaries at Work for a Healthy Balance: Tips for Disconnecting After the Workday

In this fast-paced world, we are living in it can be tough to “unplug” ourselves. We are constantly bombarded with work emails, calls, and texts outside of the traditional workday! On top of that, as remote work has become more prevalent, it makes it even more difficult to establish work/life boundaries. Sometimes, it’s just too hard to stay off, hence the need of set boundaries at work.

The Qualities of a Good Team Member: What Makes Teams Effective?

For the record, this is not another blog post about how multitasking and working under pressure are good team member qualities: leave those to the 80s! People tend to believe employees must work really hard to be considered good, but when it comes to effective teams, there are other important teamwork skills that matter, all while maintaining good levels of employee satisfaction.

How to Manage a Team Where Employees Are Not Getting Along

How to manage a team when there are conflicts among team members?. When employees are not getting along, it can decrease productivity and morale. Sometimes, it can even impact the company’s corporate goals. If you have trouble reconciling a conflict in your team, don’t worry – we have some tips! This blog post will discuss effective team management where employees are not getting along.

KPIs and Metrics for a Call Center

To make sure your call center is running at maximum efficiency, it is important to track key performance indicators (KPIs) and essential call center metrics. By tracking these numbers you can identify areas in need of improvement which will ultimately lead to success for the business as a whole. This article shares some of our favorites among different types of KPIs – but there are many more out there, chose the ones that will fit your business the best.

15 Must-Read Project Management Blogs: The Top Resources for Every PM

As a project manager, it’s essential to keep up with the latest trends and developments in your field. That’s why we’ve put together this list of the top project management blogs, packed with insightful tips and advice from industry experts. Whether you’re just starting in project management or you’re looking to take your career to the next level, these blogs will help you stay ahead of the curve. So without further ado, let’s get started!

Types of Outsourcing: What Is The Best Option for You?

When a business is starting to feel the pressure of not being able to keep up with the growing demand for their products or services, they often consider outsourcing as an option. Outsourcing can come in many different shapes and sizes, but what is the best option for your company? What are the costs associated with outsourced services? Can you afford it? In this blog post, we will explore the different types of outsourcing and help you decide which option is best for you!

Outsourcing vs inhouse: What Businesses Need to Know

Outsourcing vs. inhouse work is a topic that often stirs up debates. On the one hand, the business goal is efficiency and productivity. There are a lot of potential risks and things to consider before outsourcing work to independent contractors. In this blog post, you will look at the pros and cons of outsourcing work and what businesses need to know before making that decision.

How to improve customer experience?

Maintaining a high level of customer experience is essential for any business. Customers are the lifeblood of any company, and if they are not happy, they will not hesitate to take their business elsewhere. This article will discuss how to improve customer experience in your business and who is responsible for ensuring customers have a positive experience. We will also talk about some common problems that can occur during the customer journey and how to solve them. Stay tuned!

Overworking Symptoms: How to Tell If You're Working Too Much and What to Do If You Are

No question working hard is important, but it’s also important to make sure you’re not overworking yourself. Overworking symptoms can be subtle and easy to ignore, but if left unchecked they can lead to serious health problems. In this blog post, we’ll discuss the signs of overwork, how to tell your boss you’re overworked, and what to do to prevent employee burnout. Stay tuned!