Call center quality monitoring isn’t just for phone calls anymore. Email communication is a vital part of call center operations; monitoring the quality of email interactions is crucial for ensuring customer satisfaction. Like with phone calls, evaluating email exchanges allows managers to identify areas where agents excel and areas where improvement is needed.

Find out the fundamental benefits of monitoring work-from-home employees. Learn how Insightful monitoring software can streamline your monitoring efforts and help your team leads and teammates cooperate more effectively and be more productive.

Proofpoint Threat Report 2024 indicates that 80% of industries experience negative consequences due to growing data breach incidents. Rising instances of workplace non-compliance and unauthorized data exposure mostly involve threats within organizations (70%), including intentional, unintentional, and accidental internals. The alarming insider threat landscape hints at the high demand for data-critical businesses to implement a robust incident response plan and strengthen their security posture.

Contact center customers don’t always behave the way we expect. Even though there are more self-service options than ever, customers are likely to call when they need help. Still, that doesn’t mean convenience isn’t important: customers still prefer AI-powered chatbots and help center articles to troubleshoot and answer quick questions. It’s hard to know exactly how the convergence of technology and personalized care will change center operations in the future.

Discover various methods for tracking employee performance together with their benefits and drawbacks. Get practical tips for tailoring performance assessments, balancing different metrics, and using productivity monitoring tools like Insightful to customize and enhance the evaluation process.

Getting work done efficiently in a fast-paced environment is not easy. Multiple distractions at the workplace make it even more challenging for companies to improve employee productivity. This is where productivity management software can help. In this post, we will compare two popular options—Workstatus and Time Champ—to help you make the right choice. The comparison will be based on each tool’s features, user reviews, pricing, and other criteria.

In today’s modern working atmosphere and preference for distributed teams, the use of remote work management software ensures smooth workflow, streamlines operations, and boosts growth. In this blog, we will dive deep into optimizing the management of remote workers via dedicated software solutions. We will explore key features, benefits, and a lot more regarding the software applications for managing remote teams. This is the only guide you will ever need on remote work management.

Discover how user behavior analytics tools enhance security and productivity. Learn how Insightful’s features align with UBA to optimize your operations and safeguard your business. Ideal for managers seeking efficiency and security improvements.

Perfect project management is a detailed balancing task where staying within schedule and budget becomes crucial. Delayed delivery dates and budget overruns can easily throw a wrench into even the most carefully planned initiatives. The result will be lowered productivity and strained client relationships. This is where project-based timesheets come to the rescue.

Get expert tips on how to monitor remote employees effectively and improve remote work management and communication. Learn how Insightful, a robust employee monitoring software, can help you track and enhance the productivity of your remote teams.