Teams | Collaboration | Customer Service | Project Management

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Introducing New Features Across the Platform | Release 716

Platform Release 716 contains 308 new features, improvements, and bug fixes from Windows Agent 24.45, Mac Agent 24.45, Web 24.47.1, Server 24.45, and BI 24.42 as well as other components since the last release. See the highlights below. For a full rundown, check out the complete Release Notes.

The Right Way to Monitor Employees Working From Home

The unprecedented rise of remote work has triggered the need for businesses to manage employee productivity and mitigate data security risks effectively. Understanding how to monitor your remote workforce while respecting employee privacy and fostering a positive work environment is critical. This guide explores the key considerations for implementing remote employee monitoring, including best practices, top features, and the benefits of monitoring software.

A Guide to User Activity Monitoring in 2025

Cyber threats are becoming increasingly sophisticated, and data breaches can have catastrophic consequences. User Activity Monitoring (UAM) is the frontline defense for organizations seeking to protect their digital assets and maintain client and stakeholder trust. In the same light, user activity monitoring is critical to a comprehensive cybersecurity strategy as it gives you a clear picture of employee activity on company devices and networks. It answers critical questions like: With UAM, you can.

The 9 Best Employee Monitoring Software for Macs & MacBooks

As remote and hybrid workforces become more common, companies have felt a greater need to connect with employees. Employee monitoring software has gained popularity recently to help companies keep in-person and remote workers aligned and working towards common goals. With the popularity of Apple devices like Macs and Macbooks, companies need a way to monitor activity to ensure employees are actually working and productive.

Unlocking CX Value Through Employee Behavioral Analytics: A Data-Driven Approach for Modern Banks

Customer experience (CX) has emerged as a crucial influence on market share among banking organizations. Financial institutions that invest strategically in CX achieve 2.5x higher wallet share and 1.9x higher customer satisfaction scores compared to their peers. 93% of banking organizations view CX as their primary competitive differentiator, which highlights the importance of a superior CX. However, there’s a crucial gap in how banks approach CX enhancement.

The 14 Best Remote Team Management Software in 2025

At its most basic, remote team management software facilitates teams working together from different locations. These tools enable teams to coordinate and communicate effectively, regardless of geographical barriers. By providing a centralized platform for collaboration and oversight, remote team management software helps keep objectives aligned across dispersed workforces, bridging physical distance to mimic the efficiency of a traditional office setting.

How To Analyze & Improve Business Processes With Data

Business process analysis (BPA) is a powerful tool for streamlining operations, reducing costs, and improving efficiency. It offers a systematic approach to examining and optimizing the internal processes that drive your organization’s success. In this guide, we’ll explore the intricacies of business process analysis, providing you with the knowledge and tools you need to implement this practice in your organization.

The 10 Best User Activity Monitoring Tools in 2024

With so many devices and applications used by employees at work, it’s tough for companies to maintain visibility and control over network activities. User activity monitoring (UAM) software has emerged as a critical tool, empowering businesses to safeguard against data breaches, insider threats, and low productivity.

How To Manage Employee Burnout

Employee burnout has become widespread, impacting employee well-being, job satisfaction, and overall organizational culture. As stress levels rise due to heavy workloads, lack of work-life balance, and unclear role expectations, many employees experience burnout. To maintain a positive work environment, employers need to recognize the warning signs and take proactive measures to support their employees’ mental health and overall physical well-being.