Learn about the most efficient ways to monitor remote employees' work hours and productivity. Explore proven strategies, such as setting KPIs, conducting team syncs, and utilizing robust employee monitoring software such as Insightful.

Whenever we hear “Employee Computer Monitoring Software,” we associate it with surveillance and oversight. However, it should be treated as merely a data collection that helps businesses perform better. Its job is to give insight into when employees are taking breaks and how they are performing a specific task. The gathered data can help the organization improve workforce performance. Therefore, organizations can use this data to improve their overall workflow.

Did you know that according to stats by Aberdeen Group, using employee time management software has increased productivity by up to 12%? Amazing, isn’t it? These software work wonders for companies who wish to improve efficiency, and productivity, and get more growth in the modern working environment. In this blog, we will tell you how such software have redefined workplace efficiency. Table of Contents Toggle.

Call center quality monitoring isn’t just for phone calls anymore. Email communication is a vital part of call center operations; monitoring the quality of email interactions is crucial for ensuring customer satisfaction. Like with phone calls, evaluating email exchanges allows managers to identify areas where agents excel and areas where improvement is needed.

Find out the fundamental benefits of monitoring work-from-home employees. Learn how Insightful monitoring software can streamline your monitoring efforts and help your team leads and teammates cooperate more effectively and be more productive.

Proofpoint Threat Report 2024 indicates that 80% of industries experience negative consequences due to growing data breach incidents. Rising instances of workplace non-compliance and unauthorized data exposure mostly involve threats within organizations (70%), including intentional, unintentional, and accidental internals. The alarming insider threat landscape hints at the high demand for data-critical businesses to implement a robust incident response plan and strengthen their security posture.

Contact center customers don’t always behave the way we expect. Even though there are more self-service options than ever, customers are likely to call when they need help. Still, that doesn’t mean convenience isn’t important: customers still prefer AI-powered chatbots and help center articles to troubleshoot and answer quick questions. It’s hard to know exactly how the convergence of technology and personalized care will change center operations in the future.

Discover various methods for tracking employee performance together with their benefits and drawbacks. Get practical tips for tailoring performance assessments, balancing different metrics, and using productivity monitoring tools like Insightful to customize and enhance the evaluation process.

Getting work done efficiently in a fast-paced environment is not easy. Multiple distractions at the workplace make it even more challenging for companies to improve employee productivity. This is where productivity management software can help. In this post, we will compare two popular options—Workstatus and Time Champ—to help you make the right choice. The comparison will be based on each tool’s features, user reviews, pricing, and other criteria.

In today’s modern working atmosphere and preference for distributed teams, the use of remote work management software ensures smooth workflow, streamlines operations, and boosts growth. In this blog, we will dive deep into optimizing the management of remote workers via dedicated software solutions. We will explore key features, benefits, and a lot more regarding the software applications for managing remote teams. This is the only guide you will ever need on remote work management.