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By Erik Hallgren
Businesses today are drowning in digital tools, but here’s the million-dollar question: Are they truly working together, or just coexisting in chaos? Integration and automation might sound like tech jargon, but knowing the difference could be the key to unlocking seamless workflows and skyrocketing efficiency. Let’s break it down. Mastering the difference between integration and automation isn’t just tech talk—it’s a game-changer.
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By Vivantio
As a software provider, you know your IT ecosystem is the backbone of your business. Mastering its management isn’t just a necessity—it’s your competitive edge. By streamlining this system, you can unlock new levels of efficiency, productivity, and growth that help your software solutions stand out in the crowded marketplace. Think of your IT ecosystem as your most valuable resource, powering every aspect of your operations.
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By Vivantio
When you introduce a new system or process, your main goal is a successful launch. But, have you thought about what comes next? A post-implementation support model is key to ensuring your system or process stays supported and maintained. This model is vital for any project, including important parts like documentation, training and resources, and project management.
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By Vivantio
According to PWC’s Future of CX Report, 70% of customers say that speed, convenience, knowledgeable help, and friendly service are the key elements of a positive customer experience (pwc.com). For service management providers and their customers, this often begins with the user interface, which plays a crucial role in shaping their first impression. When users interact with the interface of a self-service portal or application, they immediately form opinions based on its design and functionality.
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By Vivantio
According to PWC’s Future of CX Report, 70% of customers say that speed, convenience, knowledgeable help, and friendly service are the key elements of a positive customer experience (pwc.com). For service providers and their customers, this often begins with the user interface, which plays a crucial role in shaping their first impression. When users interact with the interface of a self-service portal or application, they immediately form opinions based on its design and functionality.
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By Vivantio
Can you afford to lose control of your database and risk your ITSM compliance and security? Complex database systems require a strong monitoring solution in order to keep your database in check, including monitoring queries, setting alerts, and auditing activities. It gives you a clear view of your database’s activity, ensuring your ITSM framework runs smoothly and efficiently.
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By Vivantio
Did you know that companies with clear Service Level Objectives (SLOs) and Service Level Indicators (SLIs) see up to 70% fewer service issues? This shows how important SLOs and SLIs are for a smooth and reliable user experience. As technology has advanced, customer service has often taken a back seat, but the tide is shifting, and user experience is now the focal point of service delivery. As a result, keeping services reliable is key.
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By Vivantio
Welcome to your comprehensive guide on the ITIL service level management process. Throughout the history of business, delivering high-quality services consistently has been a key component to success. The ITIL framework provides a proven set of best practices to ensure efficient and reliable service management, helping businesses achieve consistent success in the competitive digital landscape our modern business exists within.
Imagine this: you’re responsible for keeping your organization’s systems and software up to date, secure, and running smoothly. It’s no small task. The process of keeping track of security updates, managing patches for hardware and software, and ensuring patch compliance can feel like an endless cycle of frustration.
Did you know cybercrime could cost the world $10.5 trillion by 2025? As more businesses adopt cloud solutions and rely on public cloud and private cloud computing environments, safeguarding cloud data is critical. Consequently, understanding infrastructure security in cloud computing and the role of Independent Software Providers is vital for protecting your assets.
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By Vivantio
Discover how Vivantio can transform your technology and service management experience. Why Vivantio?
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By Vivantio
🚀 Dive into the world of Service Level Agreements (SLAs) with our new YouTube Shorts series, 'SLA Reporting Essentials'! In our first episode, we break down the importance of defining clear metrics. 📊 🎥 What to Expect: Animated graphics illustrating key metrics like response times, uptime, and customer satisfaction.
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By Vivantio
From greeting your customers to solving their most complex issues, learn how CSM can transform your customer service into a powerhouse of efficiency, personalization, and satisfaction. 💼
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By Vivantio
Explore how leading companies are leveraging service and support to fuel growth and customer loyalty. This short dives into the strategic value of exceptional customer experiences, backed by insights from Gartner and Forbes, highlighting the transformative power of positive reviews and customer advocacy. Discover why happy customers are the cornerstone of retention and how service excellence can become your business's new growth engine.
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By Vivantio
Hear about how the right customer service technology can scale your business efficiently. Look no further for new and effective ways to prioritize support tickets.
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By Vivantio
Explore how leveraging customer service tools helps empower teams to drive business growth, retention, and upselling.
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By Vivantio
See how AI is streamlining customer support, reducing workloads, and providing faster solutions. Learn the benefits of self-service and AI integration in modern customer care.
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By Vivantio
Discover how AI and automation can transform your customer experience, making it more efficient and user-friendly..
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By Vivantio
Welcome to our YouTube Shorts series where we delve into the dynamic and often challenging world of service demand in IT and customer service. In this eye-opening episode, we compare the complex tasks faced by IT and customer service teams to juggling reusable water bottles while balancing on a tightrope! We discuss the ironic situation where despite recent tech layoffs, the pool of tech talent is shrinking at an alarming rate. But don't worry, we're not just highlighting the problems; we provide practical and strategic solutions to these challenges.
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By Vivantio
Explore Vivantio, the ultimate service management tool for teams of any size. Streamline B2B support and enterprise service management efficiently.
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By Vivantio
We profiled real-life mid-level and enterprise service desks to determine how to get the business value from ticket prioritization. Learn more about each element of our research including: Download your free copy of our complete guide to improve your ticket performances.
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By Vivantio
As you are learning more about options in the market, it's key to understand what factors indicate the best possible value. Get all the details about these elements such as: Download your free copy of our guide to make sure you're asking the right questions and getting the platform you actually need.
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By Vivantio
There have been many debates about what's better - software-as-a-service (SaaS) or on-premise delivery. Find out why we believe cloud-based service management beats other options like: Download your free copy of our whitepaper to break through the debate and learn why SaaS is the best option for any service team.
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By Vivantio
At Vivantio, we place the same amount of value in security as you do. Learn how we prioritize the security of our users and their customers' data by addressing potential concerns such as: Download your free copy of this guide to learn what industry-leading security measures look like.
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Our highly configurable service management solution empowers you to take charge and deliver the best possible service experience to your customers.
Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.
The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.
Elevate Your Customer Experience:
- Empower Teams: Our powerful, yet simple and intuitive configuration puts you and your team in control so you can be up and running quickly, allowing you to focus on what is important – delivering stellar service to your customers.
- Enable Operations: Streamline service operations to increase productivity and accelerate response times to customers, all through a simple and easy to use interface.
- Elevate Customer Experience: Leverage service optimization and integrate with other line of business platforms to deliver maximum, measurable business value.