Vivantio

Boston, MA, USA
2003
  |  By Vivantio Press
For businesses to stay competitive and efficient, integrating in-house cloud services and applications has become essential. Cloud integration allows businesses to connect and centralize data, workflows, and processes, unlocking the organization’s true potential In this article, we will explore the benefits of cloud integration and how it can transform your business.
  |  By Vivantio Press
Are you looking for a way to optimize your business processes and enhance data flow? Look no further than a SaaS integration platform. With its seamless connection capabilities, it can effectively connect your SaaS applications, streamline workflow, and unlock the full potential of your business.
  |  By Vivantio Press
Welcome to the exciting world of customer experience (CX) and its significance for your business. Addressing customer journey pain points is key to attracting and retaining loyal customers. Customer experience management is the approach that allows you to create and optimize every interaction a customer has with your brand.
  |  By Vivantio Press
Welcome to the exciting world of customer experience (CX) and its significance for your business. Addressing customer journey pain points is key to attracting and retaining loyal customers. Customer experience management is the approach that allows you to create and optimize every interaction a customer has with your brand.
  |  By Vivantio Press
When it comes to effective IT Service Management (ITSM), having a dedicated Incident Management Team can make all the difference. This team plays a crucial role in streamlining incident responses, minimizing downtime, and ultimately boosting your overall ITSM efficiency. An Incident Management Team is a group of skilled professionals who are specifically trained to handle and resolve IT incidents promptly and effectively.
  |  By Vivantio Press
Today’s businesses rely heavily on their IT infrastructure to help resolve the incident at hand. However, unexpected disruptions can occur, leading to significant downtime and business losses. To ensure smooth operations and minimize the impact of these disruptions, it is crucial to have an efficient incident management workflow in place.
  |  By Vivantio Press
Welcome to our guide on mastering your workflow with expert incident tracking best practices. Incidents can occur at any moment, and effectively managing them is essential for maintaining productivity and customer satisfaction. In this article, we will explore the importance of incident tracking, root cause analysis, and how it can improve your workflow.
  |  By Vivantio Press
In today’s digital landscape, maximizing your software investments is crucial for businesses of all sizes. Vivantio’s Software Asset Management (SAM) services help you streamline compliance, cut costs, and optimize your software usage. This article explores the benefits of their SAM solutions and how they can empower your organization’s managed services to take control of your software assets.
  |  By Vivantio Press
Businesses rely heavily on IT systems to drive efficiency and deliver exceptional customer experiences. That’s where IT service delivery comes into play. The IT service delivery framework encompasses a range of processes and practices that ensure the smooth and effective delivery of IT services to internal and external customers. Why does this matter to businesses?
  |  By Vivantio Press
Vivantio, a leading provider in the IT service management and customer service software sectors, is thrilled to announce its prestigious recognition in G2’s 2024 Best Software Awards. Not only did Vivantio secure a spot on the list for Best IT Management Software Products, but it also shone brightly among the Best Customer Service Products, underscoring our innovative solutions and unwavering commitment to excellence.
  |  By Vivantio
Explore how leading companies are leveraging service and support to fuel growth and customer loyalty. This short dives into the strategic value of exceptional customer experiences, backed by insights from Gartner and Forbes, highlighting the transformative power of positive reviews and customer advocacy. Discover why happy customers are the cornerstone of retention and how service excellence can become your business's new growth engine.
  |  By Vivantio
Hear about how the right customer service technology can scale your business efficiently. Look no further for new and effective ways to prioritize support tickets.
  |  By Vivantio
Explore how leveraging customer service tools helps empower teams to drive business growth, retention, and upselling.
  |  By Vivantio
See how AI is streamlining customer support, reducing workloads, and providing faster solutions. Learn the benefits of self-service and AI integration in modern customer care.
  |  By Vivantio
Discover how AI and automation can transform your customer experience, making it more efficient and user-friendly..
  |  By Vivantio
Welcome to our YouTube Shorts series where we delve into the dynamic and often challenging world of service demand in IT and customer service. In this eye-opening episode, we compare the complex tasks faced by IT and customer service teams to juggling reusable water bottles while balancing on a tightrope! We discuss the ironic situation where despite recent tech layoffs, the pool of tech talent is shrinking at an alarming rate. But don't worry, we're not just highlighting the problems; we provide practical and strategic solutions to these challenges.
  |  By Vivantio
Explore Vivantio, the ultimate service management tool for teams of any size. Streamline B2B support and enterprise service management efficiently.
  |  By Vivantio
Watch and gain insights from Vivantio CEO and Founder, Greg Rich, on how the emerging trend of treating customer service teams as profit centers can be a vital tool towards business growth. Learn how companies are using Vivantio to support external customers and drive business success through retention, renewals, upselling, and enhanced sales. This video highlights the increasing demands on customer service teams and how Vivantio's innovative tools and services help to elevate the customer experience in today's dynamic business landscape. #Vivantio #ServiceManagement #CustomerServiceExcellence #ProfitCenter #BusinessGrowth #customerretention #ServiceInnovation #customerexperience #techsolutions #b2bsaas.
  |  By Vivantio
Discover how Vivantio transforms your service management experience in our latest video. Vivantio, a leading service management platform, is designed to elevate customer experiences while streamlining your team's workload. Perfect for both internal and external teams, Vivantio caters to a broad range of sizes, from small teams of 5 to large enterprises with over 5,000 members.
  |  By Vivantio
🚀 See how the UK's leading engineering firm, NG Bailey, supercharged their service request process using Vivantio's unparalleled self-service capabilities. From facing challenges with inefficient service channels to witnessing "absolutely phenomenal" results, this journey sets a standard for customer success in the SaaS space!
  |  By Vivantio
As you are learning more about options in the market, it's key to understand what factors indicate the best possible value. Get all the details about these elements such as: Download your free copy of our guide to make sure you're asking the right questions and getting the platform you actually need.
  |  By Vivantio
We profiled real-life mid-level and enterprise service desks to determine how to get the business value from ticket prioritization. Learn more about each element of our research including: Download your free copy of our complete guide to improve your ticket performances.
  |  By Vivantio
There have been many debates about what's better - software-as-a-service (SaaS) or on-premise delivery. Find out why we believe cloud-based service management beats other options like: Download your free copy of our whitepaper to break through the debate and learn why SaaS is the best option for any service team.
  |  By Vivantio
At Vivantio, we place the same amount of value in security as you do. Learn how we prioritize the security of our users and their customers' data by addressing potential concerns such as: Download your free copy of this guide to learn what industry-leading security measures look like.

Our highly configurable service management solution empowers you to take charge and deliver the best possible service experience to your customers.

Vivantio is a leading provider of customer service optimization software and solutions for demanding B2B service teams. By combining the comprehensive power of enterprise-level software with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, flexible and scalable unified service management platform that empowers businesses to achieve unparalleled service excellence.

The platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations and customer service. Vivantio is a trusted partner offering cost-effective solutions through flexible licensing.

Elevate Your Customer Experience:

  • Empower Teams: Our powerful, yet simple and intuitive configuration puts you and your team in control so you can be up and running quickly, allowing you to focus on what is important – delivering stellar service to your customers.
  • Enable Operations: Streamline service operations to increase productivity and accelerate response times to customers, all through a simple and easy to use interface.
  • Elevate Customer Experience: Leverage service optimization and integrate with other line of business platforms to deliver maximum, measurable business value.