Teams | Collaboration | Customer Service | Project Management

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7 HubSpot reporting tips every sales manager should know

As a sales manager, your ability to track performance, identify trends, and make data-driven decisions can directly impact your team’s results. You’ve probably already discovered that HubSpot offers a wide range of reporting tools to help you monitor sales activities, assess team performance, and analyze key metrics. But while these tools are powerful, using them effectively requires more than just pulling standard reports.

10 Best Creative Project Management Software for 2024 |

Managing creative projects doesn’t just involve juggling tasks and deadlines. It includes several things—from coordinating team collaboration and tracking progress to fostering innovation and handling client feedback. A creative team faces unique requirements and challenges that demand tailored creative project management software. In addition, you face logistical challenges, like optimizing resource allocation, time vs.

10 top metrics to measure call center productivity

Call center productivity plays a vital role in boosting your call center’s growth. The more productive your agents are, the better their output, which ultimately leads to higher revenues. However, with everything going on in a call center, measuring employee productivity rates can seem challenging. But don’t worry. In this article, we’ll cover what call center productivity is and highlight 10 vital call center metrics you can use to measure productivity.

What is Workplace Chat and How to Choose the Right One for Your Business?

Effective communication is the key to a positive and healthy work environment. With a well-connected, happy, and motivated team, goals are easily achieved and projects move forward with less friction. Yet many modern workplaces still struggle with poor communication. Misunderstandings, unclear requirements, and confusion about tasks are common in teams that lack harmony and proper ways of communication. All of this harms employee performance.

8 Videoconference Apps to Stay Connected With Your Team

The internet has completely transformed the way we communicate. The days of sending messages by pigeon or nervously waiting months to find out if a ship carrying your important information ever made it to its destination are long gone. Now, with just a few clicks, you can be chatting with a colleague half across the globe as though they were next door.

13 Best Chat Apps. Who's Got the Muscle?

Here’s the truth: hardly any ‘chat apps’ are left on the market. Today’s corporate messengers are not just about communication anymore. As business needs have evolved, group chat apps have become powerful collaboration tools. The chatting apps now mix team chats, audio/video calls, file sharing, and integrations with third-party apps, making them complete ‘work hubs’ designed to satisfy all business needs.

What is Employee Performance? The Importance and The Factors Affecting It, Explained

In today’s business landscape, company growth depends on work efficiency, which depends on employee productivity. The better the productivity, the more efficient work becomes. Therefore, employee efficiency is the foundation of an efficient workplace. Knowing what exactly drives employee performance can help you transform the whole organization.

Unleashing AI potential with M-Files and Microsoft

Watch how Mikko Kontra, discusses the two hottest topics in customer conversations: enabling the hybrid workforce and harnessing the power of generative AI. Exciting developments like the integration of M File solutions and M365 Co Pilots are providing unique value propositions for organizations. Don't miss out on these game-changing innovations!

How to Calculate Productivity: A Comprehensive Guide

Calculating productivity is key to ensuring a business operates efficiently, effectively utilizing resources to produce the maximum output possible. Whether it’s tracking employee performance, resource utilization, or overall company performance, understanding productivity can lead to significant gains. In this comprehensive guide, we’ll explore the concept of productivity in business, its importance, and several formulas and methods to calculate it accurately.