Teams | Collaboration | Customer Service | Project Management

Case Study

Scaling up: How work management solutions support clinical trial management software

As clinical trials grow in complexity, traditional clinical trial management software (CTMS) can fall short. Discover how integrating work management solutions can provide the missing piece to scale operations and keep clinical research operations on track. Consider a global pharmaceutical company launching a complex adaptive trial in oncology. Their clinical trial management software flawlessly tracks patient data, but as the trial expands to more sites, the team drowns in emails and misses deadlines.

Cingulum Health Uses OneDesk to Enhance their Patient Management Workflow

For the Cingulum Health team, the highest level of patient care and attention is a must. We recently spoke to the practice manager at Cingulum Health whose clinic has recently switched over to using OneDesk. With OneDesk’s combination of support and project management features, this leading clinic has been able to streamline their operations, allowing them to focus on providing the best patient care.

How ServiceNow manages projects end to end with Miro's flexible collaboration workspace

Discover how ServiceNow, a leader in IT service management, utilizes Miro to optimize project management and team collaboration. In this video, Imani Thomas, a Solution Consultant at ServiceNow, shares her firsthand experience with Miro, highlighting how it enhances her ability to oversee territory and goal planning. Miro's platform allows for seamless communication and quick sharing of ideas, enabling Imani and her team to view all project components in one consolidated space, from start to finish.

How 24 Hour Fitness switched to Jira Service Management for happier and healthier teamwork

24 Hour Fitness worked with FMX Solutions to switch from BMC Remedy to Jira Service Management to reduce silos and save costs. Now 24 Hour Fitness is connecting Dev and Ops to collaborate better and make work more visible. Watch this Team 24 they’ve used Jira Service Management to transform their service management practices.

Palo Alto Networks drives cyber security innovation with Asana

Palo Alto Networks, a name synonymous with cutting-edge cybersecurity, faced a challenge familiar to many: multiple work management systems created inefficiencies that made it difficult to scale. Their solution? Consolidate into Asana and connect their workforce. Thanks to their visionary leadership, Asana is helping define the future of work at Palo Alto Networks, where AI is an integral teammate accelerating the way work gets done.

How Deliveroo unlocked the power of Jira for customer service

Learn how Deliveroo uses Jira Service Management to support their biggest customers and restaurant integrations, delivering more than 100M food orders per year. Hear this Team 24 session covering how they’ve created connected support experiences, automated their workflows, and brought development teams closer to customers.

How a TV dashboard empowered sales teams with real-time data

Victor Figueroa, Farmers Insurance Agency Owner, was building out a sales call center when he realized his old whiteboard wasn’t quite up to the task. He tells us how switching to a real-time TV dashboard has ignited a competitive fire in his sales team. At the end of summer 2023, Victor had the chance to scale up his office space. He wanted to take this opportunity to expand not only the floor plan of his new office but also the way his team worked.

How Prudential Accelerates Agile Processes and Builds Trust with Miro

Discover how Prudential utilizes Miro to foster innovation and collaboration. With remote and hybrid work environments, Miro has become essential for seamless teamwork and design processes. Agile teams at Prudential leverage Miro for PI planning, retrospectives, and other agile events, promoting transparency and collaboration. By replacing traditional in-person retrospectives with Miro's dynamic interface, Prudential enhances visibility and trust within teams. The recent integration of Jira and Miro streamlines workflows, reducing overhead time and increasing employee satisfaction.