Positioning a business around customer service doesn’t happen overnight. It requires the right people, tools, and processes to make it a reality. But investing in building a customer service oriented culture pays off. According to Forbes, customer-centric companies are 60% more profitable than companies that don’t focus on customers.1 As the bar continues to rise, more and more companies are trying to figure out what it means to be a customer service oriented business.

Are there questions managers can ask themselves daily to improve their productivity? Learn more about how to become an effective manager in this guide.

The past 18 months have necessitated a shift to working remotely, adjusting to more flexible hours, and mastering the Zoom mute button. As companies consider how best to approach the new normal in 2021, one idea that is making waves across the globe is the four-day working week. In our previous article, we looked at the pros and cons of the four-day week. If you’re considering a trial at your company, it’s important to be prepared beforehand to get the best out of the exercise.

Project portfolio management (PPM) is a means of strategically aligning project portfolios with business objectives. It makes it easier to identify the risk-reward per project or portfolio, forecast returns, and ultimately make smarter business decisions. In essence, portfolio management helps you diplomatically allocate and leverage resources to maximize benefits and outcomes. Sounds good on paper, but how does it affect project management, specifically?

Team chat software is a place where you can connect and communicate with your team members in a secure and dedicated professional environment. A lot of people refer to team chat software as a business communication tool, but it is much more than just this. Team chat software is a powerful invention that helps you connect with people from across different departments, countries and even continents.

Good customers are hard to find; keeping them is crucial. We are working in a much-changed, digital-first economy where it’s all too easy for people to click away if they don’t get what they need. They want their issues solved quickly—preferably on first contact—and they want to feel heard. But too often, customer service teams run up against barriers.

Workpuls COO Ryan Fyfe recently took to the air on The SaaS Podcast to talk about Workpuls’ growth and future plans.