Today customers value convenience. They want to interact with companies using their preferred channels, such as social media, phone calls, email, or live chat. And that’s where an omnichannel contact center comes into the picture. An omnichannel contact center can integrate multiple communication channels into a single platform for efficient customer service. With features like quality management and omnichannel routing, you can streamline the customer experience with ease.

Here are the newest integrations from Zendesk to help your team provide great experiences.

How many hours should you be standing at work per day? Experts recommend standing anywhere from two to four hours while at work. A daily stand-up meeting will only net you around 15 minutes of that time, but it has loads of other benefits. If you’re new to stand-up meetings or looking to freshen things up, take a look at this free Miroverse template and eyeball the following tips to hack into a better (or new) stand-up meeting experience, whether in the office or remote.

What is FOMO? And why is it so important? Well, it’s one of the most popular syndromes of the 21st century – the fear of missing out. More than half of social media users are experiencing FOMO. They are continuously afraid of missing something – an event, news, any office activity or the promise of cake in the break room. According to a recent study, 51% of people said that they log into social media more frequently than just 2 years ago.

According to the Harvard Business Review, Covid-19 has made the sales leaders, managers, and salespeople more receptive to change. The pandemic has forced sales managers to regroup and ask important questions such as: In this article, we will cover all this and more so that you can sell smart, remotely. Let’s jump right in.

A successful team of developers calls for unity and efficient communication to deliver better work outcomes. Be it remote or in-house; a strong relationship is imperative to maintain a good organization.

In today’s fast-paced world, companies must be able to provide support where their customers are. With over 187 million daily active users, Twitter is undoubtedly one of the social media channels where companies must be present and available. To help businesses offer a direct communication line with Twitter users, we’re glad to introduce Rocket.Chat’s new Twitter integration.

Data is one of the most valuable assets to an organization and wielding the right data can be particularly impactful to understand what your customers think about you. While understanding customer experience is integral for any business to remain profitable, we may not always have the right tools at hand to keep up with this information. Did you know that 77% of consumers prefer brands who collect and apply customer feedback?