Free trial of Tymeshift 👉 https://www.tymeshift.com/

In this webinar, you will learn:
🎯 Proper settings and where to start
🎯 How Tymeshift automagically tracks all activity
🎯 Training your agents for the best results

Timestamps:

👣 First Steps

0:00 - Intro

00:52 - How to install Tymeshift from the website

01:38 - After installed - How it looks through Zendesk

01:54 - How to install chrome extension and the importance of it

04:00 - Signing into your Tymeshift account

04:50 - Best practices for signing in

⚙️ Global account settings

06:00 - Get started - In-App Guide

07:19 - Settings

07:41 - Account details

07:41 - Timezones

08:05 - Advanced options - allow/deny list for agents

🦸 Agent Permissions

09:40 - Overview

10:04 - Filters

10:34 - Refreshing agent list

11:20 - Assigning agent permissions

12:47 - Creating Roles

13:01 - Applying Roles to multiple agents

🌐 Time zones

14:42 - Overview

15:15 - Best practices - Searching for Time Zones

🥪 General Tasks

15:57 - Overview

17:31 - Adding new General Tasks

18:34 - Choosing GT colors

19:24 - Group Permissions

20:07 - Occupancy Settings

20:42 - Productive Time

22:15 - Set Talk status to

🏁 End and Start Day

24:20 - Start Day

26:00 - Untracked Time

27:00 - Untracked Time Best Practices

27:46 - Ticket Management Overview

28:01 - Setting Lunch/ Break time

30:04 - End Day

😎 Best Practices

31:18 - Insights of the usage of Tymeshift

🗓️ Schedules

32:41 - Overview

34:25 - Checking Time off Requests and Shift Trades

34:34 - Calendar integration & Shift pool

34:56 - Time off request

💎 Immediate Values

37:05 - Agent Activity

39:43 - Checking specific actions - Ticket details

42:11 - Organization Structure

43:25 - Reporting Overview

Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2023
🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube

Join us on other social media channels:
👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2023
👉 Twitter: https://zdsk.co/ZendeskTwitter
👉 Facebook: https://zdsk.co/ZendeskFacebook
👉 TikTok: https://zdsk.co/ZendeskTikTok
👉 Instagram: https://zdsk.co/ZendeskInstagram

#Zendesk #CustomerService #CustomerExperience #wfm #customersupport #tymeshift