May 31, 2023
|
By Kristen Mirenda
If you have a large support team, it can be difficult to maintain complex workflows. In an ideal world, your team would easily distribute tickets to the people who know how to handle them best – with no time lost unnecessarily bouncing support tickets between different agents or departments. Without the right tools, teams have to use cumbersome and costly workarounds to route tickets to the right places.
May 31, 2023
|
By Tara Ramroop
A comprehensive knowledge base is an essential piece of any 21st-century support operation. But implementing it is just the first step – maintenance comes next. The best way to maintain your knowledge base is by harvesting support agents’ collective knowledge – but they’re often swamped and enabling their contributions can be a huge operational hurdle. Fortunately, you can easily capture content using the Zendesk Knowledge Capture app, which helps agents in three key ways.
May 24, 2023
|
By Andrew Lawson
Manufacturers are taking the ‘glass half full’ approach to forecasting their performance for the next couple of years. Specifically, they are viewing CX as a potentially profitable tool as they look to overcome what has been a difficult period of supply chain disruption and rising costs. The rationale is that if they can continue to delight customers, it will help them stand out from a crowd of competitors.
May 24, 2023
|
By Zendesk
As a result of today’s macroeconomic climate, software companies are looking for ways to control costs, accelerate net retention and drive profitable growth. This requires a focus on building customer loyalty through differentiated CX. And agents play a critical role, but many are struggling to keep up with evolving customer expectations. Learn how a tiered approach to customer service can increase customer satisfaction and keep operating costs in check.
May 23, 2023
|
By Ciera Nahale
It’s fair to say the manufacturing industry is on the fast track to digital transformation. The pandemic exposed the fragility of our global supply chains, resulting in empty shelves and overstocked warehouses. Meanwhile, as the pandemic subsides, inflation is driving up the cost of goods and logistics, putting the squeeze on companies still recovering from the past few years. So it’s no surprise that manufacturers are looking for ways to cut costs whilst still maintaining quality.
May 16, 2023
|
By Christian Driehaus
As businesses continue to evolve and compete in today’s highly digital and connected world, the importance of excellent customer experience management cannot be overstated. With the rise of social media, review sites and platforms such as marketplaces, customers now have more power than ever to share their experiences with others. As a CX Trends 2023 case study by Zendesk found out, 66 per cent of customers said that a bad interaction with a business can ruin their day.
May 11, 2023
|
By Zendesk
It’s clear that we’ve entered a new era in artificial intelligence and companies around the world are grappling with how to respond to this constantly evolving technology. Zendesk research indicates that AI will affect every customer touchpoint and businesses that want to remain competitive must have a thorough understanding of what consumers want and expect from the technology.
May 11, 2023
|
By Matthias Goehler
If the last year taught us anything, it’s that we must stay flexible and agile in response to market conditions. From the ongoing effects of the pandemic to the war in Ukraine and cost of living crisis, 2022 saw customer service businesses rocked by new obstacles and challenges that forced them to evolve their customer experience (CX) approach to navigate the changing landscape.
May 3, 2023
|
By Zendesk
Customer loyalty comes by respecting and continuously exceeding customer expectations. According to a study published by Rare Consulting, 83% of customers say that their loyalty to a brand is mainly down to the fact that they trust them. The same study also reveals that while price (81%), quality (80%) and convenience (55%) are the key factors in making a purchase, companies and brands that are liked (86%) and trusted (83%) benefit from more loyal customers.
May 3, 2023
|
By Zendesk
Sales analysis is the process of identifying and processing sales and revenue-related data. Processing this data ultimately allows you to interpret it, which in turn allows your teams to factor any findings in to future sales initiatives and marketing activities. A sales analysis typically includes dashboards and graphs that make it easier to track how sales are developing.
Jun 2, 2023
|
By Zendesk
Whatever tools we use to make our lives easier, more productive, or more profitable, the message coming out of Relate 2023 was clear: success depends entirely on whether your technology actually helps humans get the job done. Certainly it was a year of change and, at Relate, our new CEO Tom Eggemeier shared his vision for how Zendesk will deliver intelligent CX in the days ahead. We also launched our largest product announcements for the year, including Zendesk AI.
Jun 2, 2023
|
By Zendesk
We build on our previous episode by exploring the role of AI in improving your self-service efforts and building effective chatbots.. We discuss: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
May 24, 2023
|
By Zendesk
Obtain actionable tips and tricks from our machine learning experts on how to get the most out of Zendesk’s Advanced AI and achieve service excellence. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
May 24, 2023
|
By Zendesk
Obtain actionable tips and tricks from our machine learning experts on how to get the most out of Zendesk’s Advanced AI and achieve service excellence. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
May 24, 2023
|
By Zendesk
Learn what Zendesk's Advanced AI can enable service teams to do, strategize where to best plug in AI into your workflows and picking the right bot strategy for your business. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
May 19, 2023
|
By Zendesk
We explore the exciting potential for leveraging AI in the world of customer service and experience.. We discuss: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
May 12, 2023
|
By Zendesk
In today's fast-paced business environment, it's more important than ever to stay connected with your customers and provide top-notch customer service. That's where Zendesk AI comes in.
May 11, 2023
|
By Zendesk
The world is changing and customer experience is shifting alongside. Advances in technology, combined with new and ongoing business challenges, put us all under pressure to continue to evolve, improve, and do more for our customers. We can achieve this by combining AI with rich and dynamic conversational experiences and customer data to provide more personalization—all while respecting the customer’s desire to manage privacy on their own terms.
May 10, 2023
|
By Zendesk
In today's digital age, customers expect personalized and efficient service from businesses. But with a constantly growing customer base and increasing demands, it can be challenging for companies to keep up. Enter Zendesk AI, the intelligent customer experience solution that's changing the game.
May 5, 2023
|
By Zendesk
The more engaged workers are, the better it is for the business. When team engagement is high, employees will do their best work and bring unique benefits to the company: improved customer retention, reduced employee turnover, and more revenue (to name a few). If you want your organization to succeed, you need to prioritize your people. Especially in the wake of the Great Resignation, it’s essential to start examining—and improving—your employee engagement strategy.
Jul 5, 2018
|
By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jul 1, 2018
|
By Zendesk
What does a successful customer support team look and feel like? How can we manage delivering the best customer service while experiencing rapid growth the changes that come with it? What are the skills managers and agents need to better understand and support the agent experience?
Jul 1, 2018
|
By Zendesk
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While it's all still quite new and proven only for some specific use cases, there are quite a few ways that artificial intelligence can be utilized for customer service.
Jun 1, 2018
|
By Zendesk
Uncover the true value of your customer support organization with the technology trends that matter most in 2017. A recent survey by Gatepoint Research finds that 51% of Gatepoint survey respondents stated their leadership team views customer service as a potential competitive advantage. However, uneven service continues to be the main cause of customer frustration.
May 1, 2018
|
By Zendesk
In this ebook we dive into the research that has been done on choice making over the past 60 years, but also take you forward in time with real practical advice on how to use this research to build great customer relationships and cultivate customer loyalty through the art of supporting choice making.
May 1, 2018
|
By Zendesk
Taking your self-service to the next level requires work and preparation. But don't worry; this guide is specifically designed to help you create the right practices internally and build the best self-service experience you can for your customers.
Apr 1, 2018
|
By Zendesk
In this ebook, we'll look at the value of live chat first from the customer's point of view and then from a business standpoint. These viewpoints are closely tied together, because when customers are truly satisfied, your bottom line inevitably grows as well. No matter if your company is a small app maker or a major enterprise; providing chat support can make a huge difference.
- June 2023 (2)
- May 2023 (23)
- April 2023 (9)
- March 2023 (21)
- February 2023 (22)
- January 2023 (2)
- December 2022 (4)
- November 2022 (14)
- October 2022 (13)
- September 2022 (9)
- August 2022 (2)
- July 2022 (4)
- June 2022 (3)
- May 2022 (9)
- April 2022 (11)
- March 2022 (19)
- February 2022 (19)
- January 2022 (16)
- December 2021 (20)
- November 2021 (24)
- October 2021 (16)
- September 2021 (20)
- August 2021 (22)
- July 2021 (19)
- June 2021 (18)
- May 2021 (10)
- April 2021 (12)
- March 2021 (7)
- February 2021 (8)
- January 2021 (3)
- December 2020 (1)
- November 2020 (8)
- October 2020 (19)
- September 2020 (26)
- August 2020 (20)
- July 2020 (6)
- June 2020 (21)
- May 2020 (22)
- April 2020 (20)
- March 2020 (26)
- February 2020 (16)
- January 2020 (11)
- December 2019 (7)
- November 2019 (8)
- October 2019 (14)
- September 2019 (4)
- August 2019 (3)
- July 2019 (11)
- June 2019 (13)
- May 2019 (10)
- April 2019 (5)
- March 2019 (8)
- February 2019 (14)
- January 2019 (10)
- December 2018 (8)
- November 2018 (9)
- October 2018 (5)
- September 2018 (6)
- August 2018 (6)
- July 2018 (9)
- June 2018 (12)
- May 2018 (9)
- April 2018 (4)
- March 2018 (2)
- January 2018 (4)
- November 2017 (2)
- October 2017 (1)
- August 2017 (1)
Zendesk empowers organizations to improve their customer engagement and better understand their customers.
Zendesk was built upon a simple idea: make customer service software that’s easy to use and accessible to everyone. We have expanded on that idea, and now offer a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.
Our products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
The best customer experiences are built with Zendesk.