Learn to create a report on first reply time for tickets solved daily in the previous week. Good tip for support analysis. Where can I ask questions?

This video demonstrates how you can create instructions and a custom tone of voice for your advanced AI agent. For more information, see: Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

This video demonstrates filtering an individual report. By applying filters to your reports, you can narrow down data and gain insights into your team's performance.

Use Support triggers to automate actions for tickets created from the messaging channel.

Learn what prebuilt or native dashboards are in Explore and how they can improve your reporting and analytics experience.

Learn how to notify customers when a support tickets is resolved, and edit existing triggers to prevent duplicate emails.

Copilot similar tickets: Help agents find similar tickets faster | Zendesk Product Spotlight As an agent, when you’re stumped trying to solve a ticket, it can be super helpful to see how your teammates have handled similar tickets in the past. The copilot similar tickets feature helps agents find similar tickets to the one they're working on. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

Learn how to get set up for success with Zendesk WFM. ️ In this session we deep dive into editing schedules once they are generated, how agents view and interact with schedules, and managing time off and shift trades.