Welcome back to our series where we interview influential CX Leaders. Recently we spoke to Gratia Carver (VP & Chief Experience Officer @ Blue Cross and Blue Shield of Kansas City) about essential tools in CX, the importance of empathy, omnichannel strategies - and more!

• - Some background on Gratia - -

"Gratia is a Customer Experience professional with a demonstrated history of practice development, culture evolution and maturing customer-centric approaches. Skilled in Customer Experience improvement, Performance Optimization, Operations Management, Coaching, Co-Creation/Collaboration, Team Building, and Process Improvement. Strong business development professional with a Master's degree in Business, Lean Six Sigma Black Belt and certification as a Customer Experience Professional."

• - Gratia's Links - -
• LinkedIn: https://www.linkedin.com/in/gratia-carver-7477a97/
• Blue Cross and Blue Shield of Kansas City: https://www.bluekc.com/
• - Check out our socials - -
• LinkedIn: https://www.linkedin.com/company/netomi/
• Twitter: https://twitter.com/netomi_official
• Facebook: https://www.facebook.com/officialnetomi
• Instagram: https://www.instagram.com/netomi_official/
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Gratia Carver on Customer Experience | Essential tools, Empathy, Omnichannel Strategies

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