Netomi's VP of Product, Shail Gupta, explains the key differences between conversational AI and generative AI and explores how these two technologies can work in tandem to produce a net benefit to your customer experience journey.

Want to learn more about conversational AI? Visit https://www.netomi.com/conversational-ai for answers to many of the common questions companies have about how to provide brilliant, AI-powered solutions to their customers in every interaction.