Ten years ago we started this company on a dream. We dreamt of building a world-class software that would revolutionize the way we think about customer engagement. Along the line, we also had another dream. To build a company that is loved by its people, to build a company where people can find their purpose and their passion. This has been a dream worth dreaming, this has truly been a dream where all of us have come together and found our purpose, our passion, and our dreams coming together.

"Life was not smooth in any one of these years and it is not smooth with any of the fast-growing companies whether it's Salesforce or Google or Facebook. If you talk to the employees who have been there they all know a lot of things are in chaos. As they say, the kitchen is always messy but what matters is can you produce great food and serve it to their customers right. That's how the journey has been and that's how the journey will be. The most important aspect of Freshworks in these last 10 years have been the amazing people that we've been able to assemble together as a team." - CEO Girish Mathrubootham.

Ten years on we might look back and find that we have bigger dreams to dream, but that's the one that fuels Freshworks - it's our collective passion and it's our collective dream of creating something big that will be meaningful to all of us.

Ten years strong, we buried the goal into the back of the net with big-league wins - we were recognized as one of the 25 Highest Rated Private Cloud Computing Companies To Work For in a list released by Battery Ventures with data specifically provided by Glassdoor, ranked number 16 on 2020 Forbes Cloud 100 list, recognized in the 2020 Gartner Magic Quadrant for IT Service Management Tools, named a ‘visionary’ in Gartner’s Magic Quadrant for CRM customer engagement center, to name a few. And now capping this exceptional decade with style—as the first of many tens—we hosted our first ‘virtual’ global conference, Refresh 2020. Celebrating the evolution of customer experience with a confluence of fetching keynotes and discussions by thought leaders and influencers, the highlight of the event was our product launches, Freshworks CRM, and Freshworks Neo.