What is shadow AI? Risks and solutions for businesses
Shadow AI is the unapproved use of generative AI tools and features by employees. Learn more about the risks and what IT teams can do to mitigate shadow AI.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Change Management, AI, and Risk: Insights for Modern Organizations with Sophie Hussey
In this episode, Emaad sits with Sophie to dive deep into effective strategies for navigating change, the balance between human and AI-driven processes, and the importance of service catalog management.
AI in hospitality: Use cases, benefits, and more
AI in hospitality is helping improve customer satisfaction by making it easier for companies to deliver top-tier service and for customers to access it.
A new era of design thinking: How AI is redefining innovation
Design thinking has always been about understanding human needs to create innovative solutions. With AI deepening that understanding, sparking greater creativity, and fostering global collaboration, we’re entering a new era of design thinking — one where technology and human ingenuity come together to solve our biggest challenges.
Artificial Intelligence in Defense: Top 3 Uses and 1 Big Concern
As the world advances into an era of cutting-edge technology, artificial intelligence (AI) is rapidly transforming every industry — including defense. From intelligence analysis to autonomous weapons, AI-driven systems are reshaping how we fight, offering unparalleled strategic advantages. Featured Speakers.
Demo Den: How to use AI work breakdown to quickly set up work in Jira | Atlassian
Hello and welcome to Atlassian Demo Den! In this series, we explore the latest features in our products. I'm Aditi Venkatesh, a Product Manager on the Jira team. Today, I'll be showcasing our new AI work breakdown feature in Jira, which leverages Atlassian Intelligence.
Introduction to AI Agents | CX in 60 seconds
Discover how AI agents are revolutionizing the customer service landscape by providing instant, personalized, and secure assistance 24/7. Learn how they adapt in real time, handle complex issues, and empower human teams to focus on what matters most. Whether you're a business owner, support team leader, or tech enthusiast, this quick guide breaks down AI's potential to elevate your customer experience.
Transforming Business with M-Files and Microsoft 365: A New Era of AI-Driven Productivity
What if your business could harness the power of artificial intelligence to revolutionize the way you manage information and collaborate? In today's fast-paced digital world, the integration of M-Files and Microsoft 365 is doing just that, offering a seamless blend of document management and productivity tools that are enhanced by AI.
The 3 biggest AI mistakes + best practices to avoid them
Many organizations seek our expertise after facing costly AI mistakes, and we help them realign their strategies for success. Based on our experience, here are the three biggest AI missteps CX leaders make — and AI best practices to avoid them in your business. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.