Teams | Collaboration | Customer Service | Project Management

The Complete Guide to AI for B2B Customer Support: Strategy, Implementation, and ROI

AI for B2B support is revolutionizing how customer success and support teams operate. While B2C customer service has dominated AI headlines, B2B customer support presents unique challenges and opportunities that require specialized approaches. Artificial intelligence for B2B support teams must handle complex, multi-stakeholder relationships, longer sales cycles, and technical product support—making the strategic implementation of AI in B2B customer service more critical than ever.

Slack reimagines work for Anthropic at the speed of AI

When you're making foundational decisions about the future of AI, you can't waste time searching for context. Anthropic uses Slack as the hub where almost every major decision is made. See how this transparency and integrated workflow — especially with Salesforce — fuels their rapid growth and helps them save and make millions.

How Washmen protects luxury garments-and customer trust-with AI Teammates

When Andrew Villamor, Operations Associate at Washmen, starts his workday, hundreds of luxury garments are already moving through production at The Finery, the laundry company's luxury garment care service. Some are designer handbags; others are couture dresses, tailored suits, or delicate blouses from brands like Louis Vuitton, Chanel, Dior, and Tom Ford. Many are worth thousands of dollars, and every one requires precise treatment.