Teams | Collaboration | Customer Service | Project Management

The latest News and Information on Collaboration, tools and related technologies.

asana

7 common causes of scope creep, and how to avoid them

Mar 2, 2025 By Julia Martins In Asana
Scope creep happens when stakeholders add more deliverables or push back deadlines. This can delay the project timeline, and bring team morale down. But scope creep is preventable. In this article, learn how scope creep happens and what you can do to stop it. Picture this: you’re hard at work on a project and its deliverables. Suddenly, you get an ask to add another deliverable. It wasn’t in the original plan, but it’s easy enough to do, so you agree.
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asana

Why you should prioritize employee empowerment

Mar 1, 2025 By Caeleigh MacNeil In Asana
Employee empowerment is more than a buzzword—it’s the key to creating a happy and productive team. Learn why empowerment is essential, plus try five concrete strategies to give your team the support, agency, and confidence they need to thrive at work. Think of the last time you accomplished something on your own. Maybe you learned how to fix your computer, do your taxes, or play an instrument.
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asana

Goals vs. objectives: A project manager's breakdown

Mar 1, 2025 By Team Asana In Asana
A goal is an achievable outcome that is generally broad and long-term while an objective defines measurable actions to achieve the overall goal. Find out the real differences between the two to inform your team’s strategy. When it comes to leading a team, setting goals and objectives helps you achieve your desired results. From large business goals to small daily objectives, these methods help set your team apart from the competition.
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mattermost

The Future of Critical Infrastructure: How Secure Collaboration is Shaping the Next Generation of Resilient Operations

Feb 28, 2025 By AJ Nash In Mattermost
Critical infrastructure organizations, including energy, transportation, healthcare, and government services, are under increasing pressure to modernize. Aging systems, evolving cyber threats, and stringent regulatory requirements demand a new approach to operational resilience. Yet, many organizations still rely on disconnected systems and outdated communication tools to manage essential workflows, creating inefficiencies and security vulnerabilities that put mission-critical operations at risk.
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Tame your inner critic and take back your time with Melanie Silva | Experts Unleashed | Atlassian

Feb 28, 2025 By Atlassian In Atlassian
A tech leader and DEI advocate, Melanie Silva drives growth and transformation at Google Australia and New Zealand. As Managing Director and Vice President, she leads Google’s operations in the region, with a focus on helping businesses navigate and thrive in the technical world. With over 11 years at Google, Melanie has held senior roles across the Asia-Pacific region, including overseeing Go-to-Market Strategy and Operations. Prior to Google, she worked at Fairfax Digital, Citibank, AMP, and ING Direct.
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troop messenger

Predictive Analytics in Contact Centers: Enhancing Proactive Customer Support

Feb 28, 2025 By Bekkam Mounika In Troop Messenger
Imagine you’re running a business where the phone’s ringing off the hook, emails are piling up, and customers are flooding your chat lines with questions—some urgent, some mundane. It’s a typical day in a contact center, right? Companies pour their hearts into making customer service better because, let’s face it, happy customers are the lifeblood of any business. But here’s the thing: handling a flood of inquiries every single day isn’t easy.
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troop messenger

Implementing Visual Workflows in Remote Work Environments

Feb 28, 2025 By Bekkam Mounika In Troop Messenger
Working from home has become much more popular now. More and more businesses are adopting this flexible work style, and the reason for it is obvious. According to Owl Labs, 62% of people say they get more work done when they do their job at home. But, let's be real—working from a distance is not always simple. Making sure everyone agrees can feel like herding cats, especially when team members are in different cities or even countries and time zones.
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asana

6 work styles and how to help team members discover theirs

Feb 28, 2025 By Team Asana In Asana
Work styles refer to the unique ways that people get their work done. By determining your team members’ work styles, you’ll be better equipped to motivate them and set them up for success. In this article, we explore some common work styles and walk through how you can fit together on a team. Workplace collaboration isn’t always a walk in the park. However, bringing diverse minds together can also be a very powerful thing.
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asana

Three strategic shifts IT leaders are implementing in 2023

Feb 28, 2025 By Julia Martins In Asana
The landscape of IT is evolving rapidly, influenced by remote work, advancements in AI, and other significant factors. To understand the current state and anticipate the future trajectory of the IT field, The Work innovation Lab, a think tank by Asana, partnered with Firstbase—the leading provider of flexible work equipment management for remote and hybrid workers—and Sierra Ventures—an early-stage venture capital firm investing in the future of enterprise technology.
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