Teams | Collaboration | Customer Service | Project Management

Yale Lecturer Peter Boyd on how to use the “4 Ps” at the core of his Connected Leadership framework to find your purpose and meet your full potential.

Every workday, millions of employees face a common frustration: The digital tools designed to make work easier often make it harder. From factory floor operators checking multiple screens for production data to office workers juggling dozens of applications and tabs, the workplace has become fragmented by disconnected technology.

As the Department of Defense pushes for greater adoption of CJADC2 initiatives across all branches of the military, Army-led Project Convergence aims to reach its modernization objectives and ensure future warfighting readiness with the help of secure collaboration tools. Though new weapons and defensive systems often get the most press, collaboration tools are essential for communicating in the field, saving lives, coordinating with allies, and conducting operations.

After first connecting at an Agile training course in Malta, we made a deal to form a learning organization for two to drive our personal development. To push through the discomfort of trying something new, we started with a small, but meaningful, experiment to post on Linkedin once per week for a year. We managed to stick to it, publishing more than 52 posts in that first year.

If you are tired of being at the mercy of third-party platforms, then it is only natural that you would want full control over the tools you use. For many teams, the need to take ownership of your own tools grows bigger with each passing day. After all, why stick to a service that doesn’t quite fit your needs, or limits your privacy, when you could manage it yourself?

In information technology (IT), change is constant—which means success hinges on having a strategy that’s as agile as the industry itself. You need a clear plan that aligns with the broader goals of your organization—one that delivers real value to your internal teams and external customers.

Notifications are the lifeblood of modern apps. They re-engage users, keep them informed, and build trust. But most apps rely solely on push notifications—without an in-app inbox, critical updates can easily be lost. Push notifications grab attention in the moment—perfect for a flight delay, an account alert, or a message from a teammate. But they’re fleeting—once dismissed, they’re gone.