Over the past year, teams around the world sought new ways to collaborate, engage, and connect. Most of us have been trying to figure out how to translate the mainstays of our company’s in-person collaboration and planning — kickoffs, offsites, training, brainstorming — into virtual events. Underlying this process is the assumption that a virtual experience is less valuable, that it’s missing something that only in-person events can offer. But maybe that’s not true.

The impact of the last year on customer experience will be long-lasting. Customers have adapted their expectations, teams have learned how to operate remotely, and businesses are ramping up tech adoption as they look for new ways to engage customers while staying connected to each other. According to the CX Trends report, companies plan to invest more in customer experience across the organization.

Here are the newest integrations from Zendesk to help your agents provide great customer experiences.

Have you ever wished you could more easily follow an important presentation on your mobile device? In our last blog post, we described a variety of improvements to boost productivity on Wire conference calls. Another highly requested feature is being able to zoom in during conference calls with screen sharing or video enabled.

To make the Rocket.Chat experience even more pleasant and smooth for our users, the development efforts of version 3.14.0 were focused on design tweaks and bug fixes. The sizes of the graphic elements present in the last releases have been improved, alongside some new security fixes and improvements in the usability of our new Teams feature. We believe that this will allow a wider and more correct use of Rocket.Chat.

In Kenya, countless communities rely upon small vendors called Mama Mbogas (which literally means Mama Vegetables) to bring fresh food into their neighborhoods. Mama Mbogas operate small food stands in cities and rural communities and play a vital role in distributing produce from farmers to consumers. Despite their importance, Mama Mbogas have historically faced immense challenges in running their businesses.

Personal finance is so important to consumers that more than a third of Americans review their checking account balance daily. Meanwhile, the rise in popularity of financial technology solutions, (fintech), means that more people than ever can make life-changing money moves with a tiny computer in their pockets. In fact, Fintech startups have a real opportunity to transform how customers engage with the global economy, but the stakes are high.

Finding the right information in Mattermost is critical to work smarter and be more productive. Searching in Mattermost now finds both relevant messages and files in your team’s conversation history. Search will return results for attachments that match the file name or contain matching text content within supported document types. File search is available today in Mattermost Cloud and in Mattermost Self-Managed v5.35 (available May 16), with mobile support coming soon.