When you’re faciliating a meeting or workshop with first-time Miro users, you may feel the pressure to properly educate them on the tool so your collaboration runs smoothly. Miro does offer “getting started” webinars, an expansive help center, and a vibrant community of users ready to help, but sometimes you just need to get participants quickly up to speed.

Successful support, technical or otherwise, thrives on consistency. Businesses that consistently have fast, accurate, and friendly support resources available will have higher customer satisfaction rates than those who are continuously slow to respond, provide inaccurate information, or appear apathetic. But how do you provide fast, knowledgeable, and consistent support while keeping costs down?

We’ve now reached a pivotal point in customer service where it’s essential to take a proactive approach or get left behind, fast. In 2021, speedy customer service must be at the centre of your growth strategy. Knowing that speed is the most important factor contributing to higher CSAT scores, we created the “Cut the Wait” playbook. It’s a guide on how to improve customer satisfaction by cutting wait time.