Our Omnichannel solutions allow companies to chat in real-time with the customers visiting their website. Now, for the second year in a row, Rocket.Chat is on the Capterra’s Live Chat Shortlist Report as a Top 20 Most Popular Live Chat Software. This recognition as an Established Player in our field is a result of our continuous efforts to improve the Omnichannel solutions to streamline your communication with your website visitors.

It's time to improve inclusion, flexibility and connection among our teams, no matter when or where they’re working

Employees at more than 74,000 organisations and counting can now securely direct message anyone – inside or outside their company

Building new tools for a new way of working

The alarm rings on your phone. It’s 7 am. You swipe up to shut the alarm and unlock your phone to check your messages. The first message is from a client in Europe requesting an urgent video conference call for 7:30 am your time. You roll out of bed, freshen up, put on a crisp shirt over your shorts and flip flops, fix yourself a cup of coffee, and you’re ready to roll.

Remote working has taken over this past year, as we’ve all had to make changes to stay safe during the Covid-19 pandemic. Although it may have started as a necessity, many businesses and individuals have realised the benefits that remote work can bring, and are looking to continue to incorporate it into their normal routines going forward. But remote work doesn’t just benefit full time employees. There can also be a large number of benefits for contractors, and the teams that hire them.

The importance of the retail customer experience has increased multifold over the pandemic, even at a time when a record number of retailers have had to shut down their physical stores. But this period has also set apart the cream of retail stores from their contemporaries, through their agility to provide a seamless retail customer experience online – finding ways to stay relevant even with a decrease in footfall, and adapting their existing strategy to be digital-first.

Our community has been at the heart of what makes Mattermost great since the earliest days. The first community members were people who were trying out the earliest versions of the platform, filing bugs and wanting to make feature improvements. Our open source community has grown, contributing thousands of pull requests, from new features and plugins to translations and documentation.