Many customer service agents reach a point in their career when they decide they want to transition into a new role. Those next steps could take you in many directions: sales, customer success, or people ops, to name a few. But one of the most likely moves is to become a customer service manager. After years of helping customers find answers to their queries and honing your service skills, you’re ready to take on more responsibility.

The value of Mattermost is significantly enhanced with third-party tool integrations and customization. Today, we are releasing the developer preview of a new Apps Framework for creating application integrations and customized workflows. The Apps Framework complements the existing ecosystem of plugins and allows apps to be written in any language and deployed with serverless hosting.

Team - Together Everyone can Achieve More, whoever quoted it certainly implied about the whole team working together with a team spirit, but with the new age modern world along with team spirit inevitably best collaboration software tools must be aligned to achieve more. With the ongoing unfortunate pandemic period, from giant companies to micro-companies, had to adapt to new or multiple collaboration software tools to continue their workflow from the remote workplace without causing any trouble.

Driving collaboration and instant communication through tools and technology seems unnatural and counter-intuitive. However, the onset of COVID-19 has brought previously unimaginable work scenarios to life - Enterprises with a technology-averse mindset were forced to learn and adapt to collaboration tools overnight. Work-From-Home (WFH), a once dreaded concept, became the savior for multiple businesses - big and small.

As an eCommerce business, acquiring new customers is the first hurdle. But once you get their attention, a bigger challenge is to keep them coming back to the store for more. Needless to state, increasing customer retention by a mere 5% can increase the profits from 25%-95%. The secret ingredient to successfully building a solid customer base is to offer exceptional customer service. eCommerce customer service begins from the moment your customer places an order.

Mattermost v5.35 is generally available today. Incident Collaboration: Ad hoc tasks, stakeholder overview, and more (Cloud and E20 Edition). We are excited to release multiple new features for the Incident Collaboration product: