Teams | Collaboration | Customer Service | Project Management

Collaboration

The latest News and Information on Collaboration, tools and related technologies.

Spaces: The next frontier

When communicating in groups, collaborating at work, or talking in online communities it's common to want to talk about a range of topics with the same set of people. We want to improve Element to make it easier to do that. Most people either painstakingly create multiple rooms and send invites to each one individually, or they brave our old and unloved Communities feature and hit its many limitations.

How to Use Time Doctor's Team Dashboard for Managers

Time Doctor’s overview dashboards provide real-time data to managers and teams at their fingertips. Our dashboards create maximum visibility into the most important insights and summaries for managers and users at the daily, weekly, or monthly levels. We have two different dashboards: the Team Dashboard mostly used by managers and those who are delegated as admins in Time Doctor, and the User Dashboard that employees can use to monitor their own work autonomously.

23 Best SaaS Tools for Businesses in 2021

Gone are the days of companies developing their own in-house tools to manage projects, time, sales funnels, and internal teams. Firms now benefit from hundreds of readily available online or on-premise applications that manage critical business functions and allocate resources at the click of a button. SaaS (Software as a Service) tools have become the bedrock of the modern workplace.

Smart Rescheduling in OneDesk

OneDesk makes optimizing your project schedule easy with ‘smart rescheduling’. In only a few clicks, this powerful tool can optimize the work schedule of your projects, allowing you to save time and reduce the overall duration of your projects. Smart rescheduling will take into account the project’s start date, any finish-to-start links between tasks, and any date constraints you have set, unless you specify otherwise.

Freshdesk + Freshstatus: Ticket Deflection During Major Incidents

It’s just a regular Tuesday morning, your customers are their usual selves and your helpdesk agents are going about their normal day. The sun is shining bright and the birds are chirping happily. Just as you were sipping your coffee, you thought that your day was going to be like any normal one. Fast forward five minutes: everything changed, and somehow it was not all that cheerful anymore. The phone lines are choking up, your Twitter is buzzing, and the birds’ chirps are drifting away.

The Three Things to Never Build In Your App: Authentication, Notifications, and Payments

Back in early 2018, I embarked on a side gig with a few partners - the idea was to make ridesharing socially engaging and fun. We made a ton of mistakes and never really got the product off the launchpad, however in retrospect, the biggest mistakes we made were wasting precious time in writing code for authentication and authorization as well as user notifications. We learned to focus on customer value the hard way.

Building the right tech stack for hybrid work

Choosing the right tools for your company is a balancing act as you try to meet all of your security, transparency, and efficiency needs. This year, teams will face new challenges as many transition from a fully remote environment to one that’s more hybrid. Bringing distributed and co-located work models together allows for more flexibility; and getting the right mix of tools to cover all of your team’s task management, communication, and collaboration needs will be critical.

Zulip 4.0: Threaded open-source team chat

We’re excited to announce the release of Zulip Server 4.0, containing hundreds of new features and bug fixes! Zulip is an open-source team collaboration tool with unique topic-based threading that combines the best of email and chat to make remote work productive and delightful. Fortune 500 companies, leading open source projects, and thousands of other organizations use Zulip every day.

Time Doctor - Better by the Second

Time Doctor is a work insights company that tracks and analyzes how companies use their time to provide clear direction on how to improve performance and productivity. Time Doctor tracks all workday activity, providing leaders with accurate, actionable data and insights into what teams are working on day-to-day. Through our real-time dashboards and analytic reports, we provide Workday Insights that help companies quickly identify where resources and improvements are needed to increase efficiency and productivity.