Customer support tools are vital for any company looking to upgrade its customer support. In this article, we’ll compare Drift vs Intercom to find out which is the right customer support tool for you. We’ll compare them based on the following: By the end of the article, you’ll know all of the main differences between Drift and Intercom, and you’ll know which is the right customer service tool for you. Let’s get started.

Asking your customers the right questions post-purchase helps you gather invaluable input and reveal opportunities your business didn’t know existed. Surveying your customers (and responding to their feedback) also reassures them about how important they are to you through the effort you take to maintain that relationship. Customers expect businesses to reach out to them and ask for feedback, but you need to make sure this feedback is meaningful and actionable.

Your customer service reps are on the front lines of your business. Every day, they’re interacting directly with customers, helping to keep them happy and even increase revenue. Unfortunately, their job is highly unpredictable. How frequently will customers reach out? How complex will their requests be? You need to make sure that your customer service agents have enough bandwidth to handle all of them in a timely manner.

The latest challenge for organizations of all sizes is thinking about how to build the office of the future. Now that many employees are either considering working remotely or in a hybrid setting permanently, business leaders struggle to envision an office that works for everyone. The office of the future will surely be more expansive than previous models, with technology and processes that set all employees up for success regardless of when and where they are working.

There’s an oft-cited stat that text messages from businesses have a 98 percent open rate, but there’s a lot more to business texting than just outbounding customers. Customer service has been transformed by messaging. In 2020, support requests surged over messaging apps, with WhatsApp seeing 101 percent growth from the previous year. Only 15 percent of surveyed customers said they preferred to use SMS as a customer support channel when available. The lesson?

Every type of team will encounter hiccups in the workplace from time to time. Whether these disagreements are about team projects or current affairs, the root of the issue can often be found in cultural differences. This is especially true as the world becomes increasingly globalized and teams are made up of members with various life experiences. As a leader and mentor, how can you effectively manage intercultural communication to avoid and work through conflict in the remote workplace?

The undeniable fact of the business world is that you cannot have a great product without an excellent customer support team. Yeah, you might have developed a top product, but you would need an efficient bunch of professionals to manage your customers’ queries. In these times when customers are known for switching brand loyalties often, your customer support team has to be on its toes to satisfy your esteemed clientele. Customers’ demands and expectations are changing rapidly.

As the customer service industry evolves, customers are increasingly expecting flawless customer service from companies. 56% of customers have stopped buying from a brand or switched to a competitor because of a single bad experience.1 For American consumers, that number jumps to a whopping 69%. If you want to meet this increasing demand for perfection, “hiring the right people” isn’t enough.

Every month, Developer Advocate Aydrian Howard brings together a team of Courier engineers on Courier Live to discuss which updates recently made it into production, what is happening with the features in beta, and what to expect from the product and team in the near future.