The latest News and Information on Collaboration, tools and related technologies.
We’re excited to announce the release of Zulip Server 6.0, containing hundreds of new features and bug fixes! Zulip is an open-source team chat application designed to help people collaborate to solve any challenge. With conversations organized by topic, Zulip is ideal for both live and asynchronous communication. Fortune 500 companies, leading open-source projects, and thousands of other organizations use Zulip every day.
Live Chat Agent Software: Quality customer care plays a vital role in an organization’s overall growth and continuity. How you respond and resolve customer issues and concerns determines the long-term success of your business. Investing in quality tools such as live chat agent software is important. The software helps you solve many problems centrally, thus, enabling you to offer satisfaction to your customers.
Siloed systems are, by nature, isolated from other departments, resulting in mass miscommunication. Some of the issues that arise include: For example, if your marketing team can’t access your sales information, then they’re only getting part of the picture–and this incomplete data leads to lost time and money. And then, that same marketing team may formulate data differently than the sales team, and that’s where errors occur.
The holiday season can be stressful for customers and businesses. We at Freshdesk understand the impact of this holiday rush, especially on your customer support team. That’s why we have put together some of the best holiday customer service strategies to prepare you for the holiday shopping window that lasts until the new year.
