Having a team chat and collaboration tool as a product we had nothing to fear when we were forced to go fully remote because of the pandemic. Things went on as usual with the exception of having more video conference meetings and virtual lunch breaks with colleagues. We were lucky that the product we work on has become a must have tool for any company literally overnight. However, we cannot say that remote work doesn’t have its challenges.

The annual ICMI Contact Center Expo provided valuable lessons for the future of call center operations. This year’s International Customer Management Institute (ICMI) Contact Center Expo was a little bit different than in years past. Instead of gathering at a large convention center in a major city, hundreds of contact center industry experts gathered at their computers to connect digitally.

We are proud to announce that Rocket.Chat has been named a Category Leader for Instant Messaging and Chat Software by GetApp, a Gartner company, the second consecutive year it has received this recognition. Rocket.Chat placed No. 10 in the category, out of hundreds of products reviewed.

As a customer service agent, being a great communicator means everything. But your ability to communicate well goes beyond listening to what your customers and team members say. You also have to recognize how they’re expressing themselves and adapt your responses accordingly. Understanding the various communication styles can help you improve your relationships with customers and colleagues alike.

We think docker and container technologies are great and are here to stay. However, there are concerns about Docker Hub (hub.docker.com) and we want to make sure that if anything happens we can continue to provide docker images seamlessly. Additionally Docker Hub provides us with very limited information on pulls and we would like to understand more about how images are consumed so we can provide a better service.

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing unprecedented growth. In fact, research by McKinsey shows that 10 years of ecommerce adoption was compressed into just three months in 2020. Ecommerce is positioned to keep growing for the next five years and beyond, with new brands looking for ways to set themselves apart. One of the best ways to differentiate in the competitive ecommerce world is to offer a better digital customer experience.