Brittany Joiner's favorite Trello templates
In this video, you will hear from Atlassian Community Leader, Brittany Joiner, about her all-time favorite Trello templates
Teams | Collaboration | Customer Service | Project Management
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Collaboration
The latest News and Information on Collaboration, tools and related technologies.
What's New in February: Recipients list, New integrations, Java SDK, and plain text for emails
Need help getting started with an integration? Or curious what we’ve launched lately? With our in-app support center, you have everything you need to build and send notifications in one convenient spot. Check out our new support center here. To see the latest feature releases, what’s in development right now, and what’s on our future roadmap – including updates that don’t make our monthly highlights – visit updates.courier.com.
Labor Productivity Calculator: How to Measure Employee Performance
Productivity isn’t everything, but in the long run it is almost everything. A country’s ability to improve its standard of living over time depends almost entirely on its ability to raise its output per worker. Paul Krugman, The Age of Diminishing Expectations There are different definitions when it comes to productivity. Wikipedia would say that “productivity describes various measures of the efficiency of production”.
Part 2: Three Ways to Achieve Success for Your Customers...and Your Bottom Line
In Part 1 of this blog series we introduced the new imperative for customer support and customer success—achieving success for your customers…and for your bottom line. The first way to do so is to ensure product adoption and use. The second way is to use B2B customer support tools to proactively strengthen your customer relationships and reduce churn. That’s what we explore in Part 2. Reduce Churn and Prove Value Overall support demand grew by 10.6% in 2020.
How to Make Your Zoom Meetings More Secure
During the first months of the last year, Zoom was a little known video conferencing platform with a few million users. However, the spread of Coronavirus across the globe forced businesses and organizations to make changes in their working models. Among them was adopting remote working practices, fostered by several communication and collaboration tools. This is where Zoom's popularity surged, with remote workers using the tool to conduct virtual meetings. However, the explosive popularity of Zoom created several cybersecurity ramifications. The unexpected growth exposed the platform to various security faults, vulnerabilities, and hackers. That said, below are some of the best practices to keep your Zoom meetings secure.
Halp Conversational Ticketing for Slack
Workplace communication is shifting from email to messaging within communication platforms like Slack. With this shift, internal employees are becoming accustomed to requesting help or information using the platform where they’re already working. Adopting yet another tool causes overhead, increased context switching, and room for information loss. Halp offers employees a way to request service or ask for help directly from the tools they’re already using.
Meet the new templates experience with 60+ new designs
Oh, the blank canvas. While the freedom of a blank slate may be a breath of fresh air for the new year, when you’re in a bit of a bind it can be overwhelming. You can end up spending hours searching for that creative spark and setting everything up just the way you like it from scratch—or you can tap into one of our templates to get the ideas flowing. When we started building templates for the first time, we wanted to give users the quickest of starts.
How do customers really feel about conversational AI?
Automation got a bad reputation pretty quickly in the customer service world. Since the 1980s, customers calling support have had automated tellers putting them on hold and repeating the unconvincing assurance, “Your call is very important to us.” Automated tellers turned into chatbots. This technology could be just as frustrating with bots conducting clumsy conversations that fail to provide real help.
How Mattermost approaches accessibility for the visually impaired
Mattermost is dedicated to providing effective solutions that can be utilized by as many people as possible. Accessibility is central to our core belief that chat should be simple, intuitive, and functional. For users who are visually impaired, elements such as predictable navigation are not just nice to have, but altogether necessary.
Convene - Video Conferencing Feature
Complete your virtual meeting experience with Convene's integrated video conferencing feature to conduct video calls with no additional setup needed. Eliminate the inconvenience of using another third-party application by holding all video calls in one integrated secure application.