Teams | Collaboration | Customer Service | Project Management

Reframe Expert Round-ups bring together some of the leading voices reshaping agency and consulting in the age of AI. Each month we tackle one of the industry’s most charged questions and ask our guest experts to give their honest, unfiltered takes. We aren’t here to give you identical, PR-polished, best practice answers. We’re here to help you navigate the messy middle – including the good, the bad and the ugly. The billable hour model has been under pressure for a long time.

Alicia Calderon is Design Strategy Lead at Miyagami, a software agency in Amsterdam, where she oversees discovery and design for client projects. In collaboration with their Sales, PM, Design and Delivery teams, she built a Miro template that turns raw discovery sessions into a scoped PRD and product diagram, keeping one source of truth across an AI-heavy product development lifecycle workflow. Here’s how it works, and a template you can clone.

Choosing the right team communication tool has become more important than ever as businesses rely on seamless collaboration across remote, hybrid, and in-office teams. Organizations traditionally evaluated communication platforms by searching Google, reading product comparisons, and requesting demos. However, the way buyers discover and compare software is rapidly evolving with the rise of AI-powered search.

Search is the invisible first draft of every project — the step before the step. Across three months and 5.76 million searches, Simpplr data shows how well organizations are helping people find what they need and where they still fall short.

Wire Drive on mobile is getting two upgrades: files are now available offline, and finding them is faster with improved search, filters, and sort. Connectivity cannot always be assumed, and large file libraries need more than scrolling to navigate. For field operatives, mobile workers in restricted network environments, and professionals operating under strict security controls, both of these are daily realities — not edge cases. This release addresses both.

HR teams automate many routine tasks today, but the bigger opportunity lies in knowing which complete workflows are worth automating next. The strongest HR workflows to automate are processes that run repeatedly, involve several teams or systems, and follow a clear sequence from trigger to completion.

TLDR: Key updates: Rovo Search now provides AI-generated answers with citations, routes intent-aware queries in Jira, searches across 50+ connected tools, delivers richer visual results, and is embedded directly in Atlassian workflows. This blog summarizes improvements that have shipped over the past year to Rovo Search. Rovo Search keeps getting better over time! It is now approximately 60% faster than six months ago!

We're pleased to share another milestone in our journey to deliver truly secure integrations for digital collaboration, built on end-to-end encryption powered by the Messaging Layer Security (MLS) protocol.

HR leaders are under pressure from two directions at once. Executives want proof that technology investments are generating returns. Employees want experiences that feel faster, more personal, and less frustrating. Meeting both expectations with the same initiative sounds ambitious — but organizations that measure AI impact against clear baselines and business outcomes are better positioned to do exactly that.

Recent Forrester data shows healthcare leads every industry in workplace AI adoption, yet it’s the sector least likely to call that adoption a success. It has moved fast on deployment but still trails on the outcomes leaders care about most: productivity, trust, and measurable ROI.