In the previous installment of our series, we explored the initial findings of our comprehensive survey. Today, we continue our journey, focusing on the readiness of IT teams for remote work challenges and beyond.

Service desk software is one of your most important investments as a service-focused organization. To provide high quality IT support, leaning into IT Service Management (ITSM) is an essential first step. However, a solid ITSM strategy must be backed up by a robust tool. By automating operations and making communication more effective, an ITSM solution will help increase end-user engagement while also making the support agent's job easier.

Strategic planning is a systematic process of setting an organizational goal and devising an actionable strategy to realize the same. It involves a detailed assessment of the organization’s current state and the drafting of the aspirational future state. This process is followed by the formulation of a practically implementable plan to bridge the two. Apart from the planning process, it also includes resource management and mobilization to support efficient road mapping for goal achievement.

Accessibility is of paramount importance to Rocket.Chat, as we believe that communication tools should be available to all, irrespective of their technical prowess or physical abilities. Accessibility is the cornerstone of our commitment to inclusivity, community and collaboration in regulated organizations. Rocket.Chat recently got BITV 2.0 certified, making it the first-ever collaboration platform to accomplish this feat, not just in Germany but globally.

Hi all, As we announced in November, Element is switching to use the Affero General Public License (AGPLv3) for its future contributions to Synapse and related backend Matrix projects. The repositories will live at github.com/element-hq (newly renamed from our old outdated name of github.com/vector-im); we’re switching them over starting today, commencing with Synapse.

Our mission is to transform the work experience for billions of people across the world — and we’re thrilled that our top ranking in the prestigious 2023 Gartner® Critical Capabilities for Intranet Packaged Solutions report shows we’re on the right path.

Now you can restore deleted tasks with our latest product update, ensuring a smoother and more forgiving task management experience. Never worry about accidental deletions again, as task recovery is just a click away.

Designing your workday around your top priorities helps you get more done faster – and leaves you less exhausted.

In an era where who you know often proves as valuable as what you can do, effective business networking is more than a mere exchange of business cards at industry events. It's a strategic and powerful tool that can propel professionals to new heights in their careers. In fact, statistics show that around 80% of professionals find networking essential to their career success. In this article, we’ll delve into the six key benefits of networking in business for you as a professional.

The demand for skilled technical DevOps engineers, managers, and contractors has grown exponentially in recent years. As more organisations undertake digital transformation initiatives, the need for effective DevOps grows more crucial. However, hiring the right DevOps talent that aligns perfectly with your organisation’s processes, infrastructure, and team culture can prove challenging.