Teams | Collaboration | Customer Service | Project Management

Tamar Yehoshua is Chief Product and AI Officer at Atlassian, where AI agents are now direct users of the software her team builds.

With AI assistants like Claude and ChatGPT becoming more deeply integrated into knowledge work I wanted to run a like-for-like comparison in a competency close to my heart: data analysis.

Messaging in education helps students communicate, collaborate, and stay organized throughout their academic journey. Messaging in education supports study groups, group projects, communication with professors, and academic planning. From discussing coursework with classmates to clarifying assignments with instructors, messaging makes academic communication more convenient and efficient.

Whatever you need to know is already in Teamwork.com: resourcing, budgets, task status, all of it live. The only question is how many clicks stand between you and it. Ask AI removes them: ask what you'd ask a colleague, typed or said out loud, and get the answer straight from your own data.

One point four million real workplace conversations with AI were analysed last year. About 5% of people were using it in ways that improved the quality of their work. The “Are you using AI?” conversation is over. Nobody won it. We just stopped having it. But the question we skipped is, “Is anyone reading this stuff before it gets sent?” Increasingly the answer is no, and we can all tell.

A booked meeting creates an opportunity, but it does not preserve the context that produced it. The prospect may have responded because of a specific operational problem, recent company change, timing signal, or message from an SDR. If that context disappears before the account executive joins the call, the prospect has to repeat information or explain why they agreed to speak in the first place. The sales process already feels less precise.

It’s common when managing projects that you need to sign-off with a client. For example, you might need them to approve a mock, document, or decision. Many companies do this with an informal message or verbal acknowledgement. This causes problems later. Who actually signed off on the decision? When? Which exact changes are required? This is why it helps to implement a formal process. At the same time clients don’t want to take too many extra steps.

Get a firsthand look at how TeamSupport’s Director of Global Support used AI Agents during a real-world incident.

“How much PTO do I have left?” “Where can I find my latest payslip?” “Am I eligible for this benefit?” These are simple employee questions, but resolving them can mean checking the HRIS, searching policies, retrieving live data, chasing approvals, and updating records. At scale, that administrative work adds up.

Screenshot monitoring software periodically captures images of an employee’s screen during work hours to verify activity, either visibly or through stealth (silent) capture.