As the central collaboration hub for your organization, Mattermost is full of all sorts of enriched communication data that your organization can use to work smarter and more efficiently. However, without the right tools in place, all of that conversation data can be difficult to parse, preventing organizations from unlocking the true value of that essential data. As a result, employees often deal with information overload and struggle to figure out which messages require immediate action.

Most business owners hire virtual assistants to handle their administrative support, email marketing, and other non-core business activities efficiently. But with hundreds of sites offering virtual assistant services, how do you find the right one? To help you out, we’ll highlight the three key features to look for in a virtual assistant website and review the 24 best virtual assistant websites for finding skilled VAs. And as a bonus, we’ll also cover how you can monitor your VAs with ease.

We know change can be tricky—especially when you least expect it. That’s why we’re looking ahead to a good change (we promise!) to the Teamwork.com platform that’s coming right around the corner. To cut right to the chase, we’ll be replacing the current task details page with an expanded view that includes a handy pop-out panel and a full-page experience.

In order to maintain complete oversight on your business operations, most businesses are put in a complicated situation where they have to maintain the delicate balance between security and employee privacy. While employee monitoring is key to protecting your business against data breaches and ensuring operational efficiency, it often raises concerns about privacy and trust among team members.

Introducing our latest advancement in Zendesk's AI-powered QA solutions: Voice QA and QA for AI agents, ensuring unparalleled consistency across 100 per cent of your support channels.

With ever-increasing competition in the business world, business organizations are becoming increasingly competitive by the day. Hence, they pay more attention to employee efficiency to complete the required job. The workforce is the backbone of any organization that can change the outlook of the entire firm. Employee efficiency is pivotal in improving productivity, leaving a remarkable effect in the long run. Here are the 10 tips to boost employee efficiency in the workplace.

There is a reality we can all agree on: in today’s business environment, employee training programs have become more important than ever. Companies that invest in training and development programs see significant benefits, including improved performance, higher employee satisfaction, and a competitive edge in the marketplace. In this article, we’ll explore the various types of employee training programs, their benefits, how to implement them effectively, and the latest trends to watch.

Change is an inevitable part of organizational life, but managing it effectively can be challenging. Lewin's Change Model offers a simple yet powerful framework to guide organizations through change. This model, developed by Kurt Lewin in the 1940s, is still highly relevant today and provides a structured approach to implementing change. By understanding and applying Lewin's Change Model, organizations can navigate change smoothly and ensure lasting improvements.

Working in shifts is necessary for industries where you need to provide 24/7 to meet customer demands. And as a team manager, you may face difficulties in guiding and managing team productivity. Fortunately, a 2-2-3 work schedule can help you and your team work smoothly and manage their work-life balance. In this article, we’ll discuss the 2-2-3 work schedule and its variations. We’ll also share a few tips that’ll help you manage your team while following the 2-2-3 work schedule.

Want to learn how to measure employee productivity in the IT industry? It’s no secret that measuring employee productivity is one of the hardest things to do these days. As there are so many variables to keep track of, determining how well an employee is performing can be a very confusing process for most businesses. And when you’re dealing with the IT sector, this can become even more challenging! But don’t worry.