Mattermost is at the forefront of providing a seamless platform for teams to connect and collaborate. Our AI assistant, Mattermost AI Copilot, has already proven invaluable, automating tasks and answering questions with conversational ease. But we’re envisioning a world where Copilot can do more than just chat. Today, we’re exploring an experimental fork of the Mattermost AI Copilot in a cloud demo environment.

Whether a developer is maintaining an existing product or building a new one, they’re likely not doing it in a silo. From teammates to designers and product managers, there can be many stakeholders for even just a small feature change. That’s why it’s so important to have a software architecture diagram: a source of truth that outlines your software’s structure and the relationship between its different components.

TeamSupport is thrilled to announce its latest suite of AI-powered tools, built to increase agent efficiency and help your team take customer support to the next level. TeamSupport’s AI Assist incorporates the latest conversational AI technology, acting as a seasoned copilot to help agents close tickets faster, bringing faster, more satisfying resolutions to customers with less tedious manual work for agents.

Liam Martin, co-founder and chief innovation officer of Time Doctor, gave a webinar on ‘Benchmarking helpdesk software‘ analyzing 12 million support tickets from all over the support tool business. This huge job was part of Time Doctor’s ongoing work to inform outsiders about how well different support software tools work.

How to de-clutter your calendar and regain control of your workday.

In the fast-paced world of technological growth, where invention drives progress, the government and private sector organizations must collaborate. By collaborating, these industries have the potential to create a future where technology progress is easily matched with the needs of people, companies, and society at large. One such example of collaboration is Brazil.

The customer experience has become a critical differentiator for Managed Service Providers (MSPs) across industries. As consumers demand more personalized, efficient, and responsive interactions, the need for innovative customer service solutions has never been more pressing. Enter the transformative power of generative AI (Artificial Intelligence) in customer service, a game-changer that is redefining the way MSPs engage with their customers and deliver exceptional support.

If your organization uses Miro, you might already know that it’s a user-friendly, intuitive workspace where you and your colleagues can collaborate, brainstorm, manage projects, give presentations, and more. But did you know you can also use Miro to build org charts? In this post, we’ll share several ready-made org chart templates that will save your organization time as you plan for the future.

The World Economic Forum (WEF) has made a groundbreaking prediction: 92 million workers will work full-time remote work by 2030. This is a big change from the current 73 million. It shows that more and more people are working from home, and the COVID-19 outbreak made this happen faster.

Strong and authentic leadership qualities are valuable in every role and at any stage of employment. Even if you are not yet in a managerial role, you can explore ways to demonstrate your leadership skills inside your firm. Being a team leader is one method to exhibit leadership abilities early in your career.