Teams | Collaboration | Customer Service | Project Management

Latest Posts

14 top KPO companies in 2024

Knowledge Process Outsourcing (KPO) companies offer knowledge-specific services like market research and data processing. They enable businesses to access a talented workforce and cutting edge technology for niche services. But you can only make the most out of knowledge process outsourcing if you choose the right KPO firm. For that, you need to study their services and the industries they specialize in. In this article, we’ll explore the top 14 KPO companies in detail.

Introducing the new Starter & Pro plans

In the last few years, we’ve seen Rocket.Chat grow from an open source messaging platform to a fully-featured, extensible, secure and compliant collaboration platform used by many of the world’s most regulated and security-conscious industries. As a Commercial Open Source Business, during this time, we have added a wide range of premium capabilities that help organizations work more efficiently, communicate with their customers effectively, and extend Rocket.Chat intelligently.

Demystifying Overtime Taxation: What You Should Know

Various considerations may cross your mind when contemplating extra hours at work. One common concern is whether overtime comes with higher taxes and, more fundamentally, whether the additional effort is worthwhile. Many individuals assume that working more hours and earning more money inevitably leads to a higher tax burden. While this might seem logical, the reality is more nuanced. Working overtime doesn’t necessarily mean making less money due to increased taxes.

Get to Know the Leading Service Desk Software

Providing excellent customer service is about more than responding to inquiries. Taking a holistic approach to support customers, employees, and IT allows your business to make informed decisions and develop better long-term strategies. Vision Helpdesk’s state-of-the-art leading service desk software takes help desk software one step further by providing a proactive approach to inquiries and supporting your IT needs and objectives.

What is the role of KPO in business? (Best practices, FAQs)

Knowledge Process Outsourcing (KPO) means hiring a third-party vendor to work on a company’s information-related business activities. It involves contracting tasks, like research, legal services, tax calculation, etc., to skilled experts in that particular field. However, a business owner considering knowledge process outsourcing needs to clearly understand the role it will play in their success. This can help them identify the tasks they need to outsource and find the right KPO partner.

Knowledge Process Outsourcing: A Comprehensive Guide

The dynamic business environment these days requires constant innovative ways to enhance efficiency and reduce costs. One of the popular strategies to do so is Knowledge Process Outsourcing (KPO). In this blog, we will learn in-depth about the KPO, and we will also learn the difference between Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO).

Next-level engagement: How to empower teams with UX research democratization

If you want to design optimal user experiences, you can’t skip UX research. It provides insight into what users want and need and how they use your product, which ultimately leads to more satisfied customers. Many companies are adopting a user-first approach to product design. But effective UX research can’t be done in a silo — it requires cross-functional collaboration and engagement from stakeholders throughout your organization.

The Essential Role of Transparent Leadership

Unleash the power of transparent leadership with Insightful's employee monitoring software. Empower managers and teams with tools for open communication and enhanced productivity. Transform your workplace into a collaborative hub for innovation and problem-solving. Explore how Insightful’s employee pc monitoring software complements transparent leadership to create a more engaged, productive, and accountable workforce. Elevate your management style today!

Improvement-focused employee monitoring: Switching from control to collaboration

Although we’re eager to move past the COVID-19 pandemic, it’s impossible to separate the events of the last few years from the rapid rise in employee monitoring software adoption. As companies worldwide suddenly and unexpectedly found themselves working remotely, employee monitoring software became a way to manage the transition. Companies wanted to ensure their people were working when they were supposed to be working.