Have you heard the expressions “Houston, we have a problem” and “tiger team?” Have you wondered what these refer to or where these terms originated? Well, if you do, then this article is for you. Here, we’ll answer all your questions related to tiger teams—what they are, when to form one, and how to do it. Let’s get started.

The dynamics of the workplace have changed significantly as the globe tries to adjust to the post-pandemic environment. Even though lockdowns started four years ago, the work-from-home trend is still prevalent, albeit with changing subtleties. The latest “2023 Workplace Index” from Eptura explores this changing environment in great detail and provides priceless insights into how office dynamics and work culture are changing.

A Gantt chart is a horizontal bar chart used to illustrate a project’s schedule and related tasks or events during the project lifecycle. Find out how this type of chart can help you map tasks and keep deliverables on track. Maybe you’ve heard the term Gantt chart used around the workplace or in a project kickoff meeting. The problem is, you’re not quite sure what that is, how it helps with project management, or how to make one.

We’re living in a fast-paced world where technological innovations are drastically changing the way we live, work, and communicate. While everyone is concerned about AI, another development scared people to some extent – 5G. This is the fifth generation of wireless technology that acts as a revolutionary force with various applications. Having this in mind, we can indeed say that 5G is one significant change in the last few years.

It may sound like something out of a science fiction film, but the phase-gate process is a project management methodology that can offer a lot of benefits. It helps project teams break large projects down into checkpoints and milestones to ensure quality and viability before moving on to the next development phase. Of course, there’s no shortage of project management methodologies for client services businesses to choose from.

Whether you’re new to Miro or a seasoned pro, it’s likely there’s more for you to discover to get the most out of the visual innovation workspace. There’s always Miro Academy, where you can take free courses and attend live training. But what if you want to learn — fast — how you can use Miro for your specific job?

“No increase in Bill Rates, employee salaries are high or high operational cost, shrinking profit margins – No room to breathe”. In the current economic situation of volatility, businesses are having a hard time managing their margins to grow. The survival of a business is a constant challenge, shaped by a myriad of factors such as market dynamics, economic conditions, competition, and internal operations.

Increasingly, Customer Support teams are expected to be more data-driven. Whether that’s using reporting tools to stay on top of their workflow, reacting fast to sudden changes, or using KPIs and benchmarks to improve performance over time. In the best Customer Service teams, KPIs and reporting are not just the responsibility of management. The entire team contributes to a culture of performance – where everyone is aware of key metrics, and how they relate to delivering first-class service.