Starting a virtual call center requires both upfront costs that you pay once and recurring fees you pay each month. First, let’s detail each of the initial and ongoing costs. Initial setup costs run between $1,850 and $12,750. Increase these estimates if you’re purchasing hardware for more than one agent. Ongoing costs run between $1,200 and $7,600 per month. Increase these estimates for larger teams since the price of many of these software fees is per user.

Organizations today rely on mobile device management (MDM) solutions to secure and manage corporate resources across a diverse range of devices. One such platform is Microsoft Intune, which offers security, patch, and access control features for mobile and desktop devices. Today, we look at Microsoft Intune and how Exoprise Service Watch helps customers ensure Intune is working well.

Our director of product shares the priorities and values rooted in the making of our native AI tools.

You want the product development process to be full of opportunity and enthusiasm. You’re ideating, collaborating, and building something new together. But excitement doesn’t always correlate with efficiency. Innovation hinges on successful planning, communication, and teamwork. If you don’t get those right, you’re in for a lot of roadblocks. To make product development smoother, it’s helpful to understand where teams typically get stuck.

Things You Will Learn in This Article: Helpdesk ticket priority levels come into play when you’re part of a customer support team and you understand not all support requests are created equal. Some require immediate attention, while others can wait. But how do you ensure your team is addressing critical issues promptly and efficiently, without overlooking less urgent ones?

Time tracking has changed over the years from physical punch cards to modern cloud-based software. But what didn’t change is the fact that it's always been very useful.

Updating to the latest version is a vital part of digital housekeeping, and shouldn’t be skipped. Every time you postpone an update, you are exposing your system and information to security threats. How exactly? Outdated software may harbor security flaws that malicious parties can exploit to gain unauthorized access and take advantage of sensitive data.

In this thrilling era of artificial intelligence (AI), we’re not just witnessing a technological evolution; we’re at the brink of a human revolution. The promise of AI is dazzling, offering gains in efficiency and productivity. But too many leaders are racing towards a future without giving enough thought to change management in the AI era.

Workplace stress is common among most employees these days. If you are a manager, you have likely wondered if there is something you can do to reduce this type of stress. In this post, we will show you some of the ways how.

Do you want to take your freelancing game to another level? Find out why time tracking is the way to go...