Shared services are a way for organizations to centralize and consolidate business operations. Although IT Service Management (ITSM) practices were originally developed for IT, many departments across businesses that provide and receive services on a daily basis have recognized its utility and started to incorporate some of its best practices. The shared services approach provides a common ground to do exactly this.

Effective Ticket Queue Management prevents tickets from piling up on your service desk and ensures that customer issues are addressed promptly. On the other side of the road, an overloaded ticket queue can lead to delayed responses, frustrated customers, and a drop in overall customer satisfaction. If you haven’t defined a clear ticketing process flow, or your customer base suddenly starts growing, you might find that your queue gets messier and more difficult to manage.

Dive deep into the world of software license management in the cloud era. From understanding the basics and importance of licenses to navigating the cloud's unique challenges, this guide provides actionable insights and strategies. Discover how cloud-based worker supervision solutions play a pivotal role in optimizing resource management and ensuring compliance.

Simon Severino, a business strategy coach, has a 90-day plan for when she coaches teams on project management: “What we do in 90 days is — month one, we free up 10 to 14 hours of their time by better organizing, better processes.” This is the power of project management for ad agencies. Done right (and using the right tools), your agency can streamline processes to deliver high quality deliverables in less time. But what do the “right tools” look like?

As employee accountability becomes increasingly important in the workplace, organizations seek to cultivate a positive company culture that encourages responsibility and ownership. In a company, accountability is not limited to individual employees but extends to departments and the organization as a team as well.

At Time Doctor, we are dedicated to providing innovative solutions that empower teams to reach their full potential. We understand that accountability, transparency, and trust are crucial elements for the success of any remote workforce. That’s why we’re thrilled to announce the launch of our latest feature: the Unusual Activity Report.

Accurate estimations play a significant role in project management, especially in defining project plans, budgets, and schedules. It won’t be wrong to say that the outcomes of the time estimation process greatly influence the outcomes of projects. However, how can you ensure that your estimations are truly accurate? The crucial factor lies in the data you utilize in the formulation.

A bit of polish to help make you more productive.

When it comes to project manager roles and responsibilities, they don many hats. They are the orchestrators, problem solvers, and the driving force behind successful projects. But with this array of responsibilities comes a host of challenges that require deftness and skill. From coordinating teams to managing resources, a project manager must navigate a complex business landscape while keeping the project on track.

Ordinarily, the word “audit” can be unnerving, but it has a much more beneficial definition in Microsoft Teams. Microsoft audit logs capture data about any changes, such as when, where, and by whom activity took place, as well as the results of such activity. This helps ensure companies are doing everything they can in the event of a security breach, data loss, or simply during routine operations. Essential parts of the process are auditing and meeting trails.