Teams | Collaboration | Customer Service | Project Management

Latest Videos

June Appy Hours and Best App Demo | Atlassian

Appy Hours is an Atlassian Community monthly event where 4 Marketplace Partners go head-to-head for the title of Best App Demo. Umer Sohail from K15t presenting Backbone Issue Sync for Jira Rina Nir from RadBee presenting Jira Snapshots for Confluence Bob Orefice from Hakkiri Software presenting Agile PPM Violetta Chernobuk from Planyway presenting Jira Portfolio Management, Resource Planning, Time Tracking.

Use Service Desk Gamification to Boost Agents' Productivity

Gamifying your service desk is a clever way to encourage agents to stay motivated and excited about their job, take on challenges, learn new skills, thrive through complex tasks, and discover new working methods. Gamification in IT consists of taking elements from game designs and applying them to make a task or job more interesting by adding some fun activities or elements.

How AI will Help Businesses Understand Customers Better l Conversations with Zendesk Podcast

On this episode, we’re joined by Cristina Fonseca, Vice President, Product at Zendesk. Cristina shares her expert insight on how AI will impact customer service and what it takes to deliver a personalized experience that keeps customers engaged.