Teams | Collaboration | Customer Service | Project Management

Latest Videos

Troubleshooting Microsoft Exchange and Outlook

In this tutorial video, we’ll be walking you through troubleshooting Microsoft Exchange and Outlook issues for end users, utilizing CloudReady Synthetics and Service Watch Desktop. Email is the lifeblood of most companies and any performance or accessibility issues with Exchange or Outlook are extremely impactful to end users. These issues can be extremely expensive to organizations whether it be the cost of downtime or the cost of time spent troubleshooting the issues.

Moving from Basecamp 2 to Basecamp 4 | Basecamp Office Hours

In this Basecamp Office Hours session (recorded live on July 13, 2023), Ashley and Kimberly from 37signals he Basecamp Customer Success team are joined by Basecamp People Operations team – Head of People Andrea LaRowe, and Recruiter Bethany Weidmeier. During this one-hour session, the team shows how Basecamp can be set up for company Human Resource functions, recruiting, and onboarding new employees. The Basecamp team also answer customer questions live during the webinar.

What's New in Asana | July 2023

Welcome to the July edition of What’s New in Asana. First, standardize processes at scale with workflow bundles. Apply any combination of rules, fields, sections, and task templates across multiple projects at once. Next, variables in rules drive more context and clarity by connecting information from different projects. Reference variables, such as task assignee, task creator, due date, and custom fields in a task’s name, description, or comments.

InvGate Service Desk | Customer View Walkthrough

If you're looking for service desk software, you need to know not only what functionalities it provides for your agents and admins but also how your end-users see it. Its easy-to-use interface will be critical to increasing its adoption rate — thus decreasing the number of tickets your agents handle daily. In this Customer View Walkthrough, you can clearly see what an end-user sees and experiences when using InvGate Service Desk.

Keeping the Human Touch in an AI-driven Future l Conversations with Zendesk Podcast

On this episode, we’re joined by Deepam Mishra, Generative AI Innovation Leader and Strategic Advisor, AI/ML Expert, VC and Startups at Amazon Web Services. Deepam shares his insight on the many opportunities for AI as well as the challenges within the space.